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The news tell us to change the password to our routers. How…

Customer Question
The news tell us...

The news tell us to change the password ***** our routers. How do I do that?

Technician's Assistant: When did you last change your Wi-Fi password?

I have no idea

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Nothing i can think of. I don't know the password ***** the wifi

Submitted: 3 months ago.Category: Networking
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Answered in 5 minutes by:
4/21/2018
Network Technician: Viet - Network Tech, Computer Support Specialist replied 3 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,188
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Are you looking for your Wi-Fi / wireless password?

What is the make / model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Customer reply replied 3 months ago
Netgear
yes windows 8.1
Network Technician: Viet - Network Tech, Computer Support Specialist replied 3 months ago

Are you looking for your Wi-Fi / wireless password?

What's the model of your Netgear router?

Please reply at the box below. Thank you.

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Customer reply replied 3 months ago
I am not willing to pay $39 and that is not what I thought netgear.com was going to have me do. I DO NOT wish to continue with this transaction
Network Technician: Viet - Network Tech, Computer Support Specialist replied 3 months ago

I'm sorry. Since your router is currently working fine, then Netgear won't help you or their support is very slow. I can fix your Wi-Fi password ***** right now; we guarantee our service.

How about with a small amount as shown for direct remote support?

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 3 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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