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It says my printer is offline couldn't find any info that…

Customer Question
It says my printer...

It says my printer is offline couldn't find any info that helped

Technician's Assistant: Are you able to connect using an ethernet cable?

No do you mean a regular cable

Technician's Assistant: Which lights are colored and/or blinking on your router?

They are all lit and none blinking

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

It was working great then windows updated something and we had a power outage

Submitted: 3 months ago.Category: Networking
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Answered in 5 minutes by:
4/2/2018
Network Technician: Karthik, System Administrator replied 3 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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