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Trying to install a high speed modem, it wil lnot reconize…

Customer Question
Trying to install...

Trying to install a high speed modem, it wil lnot reconize the internet. reinstalled the old modem still get no internet connection, screen pops up select running windows network diagnostics, then it opens the net. have to do this each time

Technician's Assistant: Are you able to connect using an ethernet cable?

On wireless with phone line

Technician's Assistant: Which lights are colored and/or blinking on your router?

All green except net is red

Submitted: 3 months ago.Category: Networking
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Answered in 14 minutes by:
4/2/2018
Network Technician: UranNet, Network Administrator replied 3 months ago
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,303
Experience: Network and System Administrator, IT Consultant
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Network Technician: UranNet, Network Administrator replied 3 months ago

What is exact model of the new cable modem?

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