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My Sony smart tv is not connecting to YouTube since I

Customer Question
My Sony smart tv...

My Sony smart tv is not connecting to YouTube since I changed my google password. Trying to re connect a device on google asks for a code number from tv product. But my tv is high up on a wall so can’t access the back of it to look for a code number, what can I do please. Kathy

Technician's Assistant: When did you last change your Wi-Fi password?

Several days ago

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

My IPad is connected to google and YouTube, both work.

Submitted: 3 months ago.Category: Networking
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Answered in 1 hour by:
4/2/2018
Network Technician: Richard, Network Specialist replied 3 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,230
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

When you try to open Youtube on the TV, what is the exact message you get?

Please let me know

Thank you

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