Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

On my Mac I can't use the Internet. Like it's connected to…

Customer Question
Hi on my Mac...

Hi on my Mac I can't use the Internet. Like it's connected to my laptop but it won't just work. And the wifi works on all my other devices just not my Mac please help

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes it says it's connected just not work on my mac

Technician's Assistant: Which lights are solid and which are blinking on your router?

Wireless voice wan and Internet are green

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 hours by:
4/2/2018
Network Technician: Richard, Network Specialist replied 3 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,119
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then try to use the internet

Let me know how you go please

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Have just received my Kindle... and can't connect to my
have just received my Kindle... and can't connect to my WiFI..... … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My wifi network won't appear on my computer. I've got a
My wifi network won't appear on my computer JA: Are you able to connect using an ethernet cable? Customer: no JA: Which lights are colored and/or blinking on your router? Customer: i've got a whole bu… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't connect to my WiFi it keeps say authentication
I can't connect to my WiFi it keeps say authentication problem … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have just recently purchased a lenovo ideapad and when
Hi I have just recently purchased a lenovo ideapad and when trying to connect to my home wifi its not working but will work on my mobile hotspot would you be able to help with this inquiry? Thank you … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
Cannot get my d link dir 850L to connect to the internet.
cannot get my d link dir 850L to connect to the internet. internet lamp is lit steady orange on the dir 850l… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Wifi not working, I unpluged everything and rebooted, before
Just that it's not working and I need my wifi to work… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
My husband has a Lenovo laptop that was connecting to our home
My husband has a Lenovo laptop that was connecting to our home network just fine but now it won't and won't detect my router and network. All other devices are connected fine.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
hi, i am trying to connect to a net gear extender but it is
hi, i am trying to connect to a net gear extender but it is not accepting my WPA2 password.. can you guide me?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I purchased a IPodTouch and have been unable to get it to work.
I purchased a IPodTouch and have been unable to get it to work. I was told I need a WiFi connection. How do I get that? I have internet thru my phone, internet and cable company. Is that who I call or… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just purchased a new E1200 to replsce my old one that failed.
I just purchased a new E1200 to replsce my old one that failed. I want to configure it to use the WiFi Signal from my laptop as the "modem" and then connect the router through the Ethernet port to cre… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I was in Mexico with my laptop and when I got back home here
I was in Mexico with my laptop and when I got back home here in Canada, was unable to connect to the internet....so I tried all kinds of things - and then, obviously something I did worked, because I … read more
theman125
theman125
Cell Phone Tech
High School or GED
30 satisfied customers
My desktop and two laptops in the house connect to the InterNet
My desktop and two laptops in the house connect to the InterNet without any problems. However, my childrens' IPod Touch, PS3 and X Box 360 devices cannot/will not. Each/all of the devices recognize th… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I cant plug in the cable to the router because than the internet
I can't plug in the cable to the router because than the internet service won't work. do you know why?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I access public wifi hotspots on my yacht thru a long range
I access public wifi hotspots on my yacht thru a long range antenna connected to a high power external USB modem. Is there any way to "rebroadcast" the wireless internet access coming into my laptop t… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Current configuration of home network - Expensive Cable DSL
Current configuration of home network - Expensive Cable DSL to Linksys Wireless N (WRT 160 N) then controling desktop (XP) connected via ethernet to modem. Wireless access points to other devices - 2 … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a Netgear wgt624 router and several laptops that use
I have a Netgear wgt624 router and several laptops that use it. According to speedtest.net, the other laptops are having wireless transfer speeds of 16.65 download and 2.08 upload. My laptop (lenovo x… read more
Rob The Tekkie
Rob The Tekkie
MCSE
2 satisfied customers
how do i connect my linkys router to my pc so that i have internet
how do i connect my linkys router to my pc so that i have internet capability on both the wi fi/ laptop and the pc… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
I have a laptop that wont work now with Netgear router.
I have a laptop that won't work now with Netgear router. It has always worked with the laptop before. My Case Number XXXXX XXXXX After returning from another state and not needing NetGear for that ser… read more
Andy Kalita
Andy Kalita
Clearing Systems Analyst
Vocational, Technical or Trade Scho
910 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x