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I am writing you on my lenovo laptop which works perfectly.

Customer Question
I am writing you...

I am writing you on my lenovo laptop which works perfectly. However i just bought a desktop lenovo M710t and can't connect to our home wifi. It just has ethernet - not wifi. I'm totally frustrated - pls help!

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

I'll go downstairs and check but wifi is fast broadband and works fine on all the other computers in this house

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Everything on router is green and blinking fine.

Submitted: 3 months ago.Category: Networking
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Customer reply replied 3 months ago
i am still waiting for an answer, please.
Answered in 1 hour by:
4/1/2018
Network Technician: Dan, Network Administrator replied 3 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,523
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. If your computer does not have wireless (WiFi) capability, then your options are either connect a network cable from the computer to your router, or purchase a wireless adapter. I can assist you either way.

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Customer reply replied 3 months ago
why would a brand new lenovo come without wifi capability?
Network Technician: Dan, Network Administrator replied 3 months ago

I checked the specs on your model and it does not include WiFi. While WiFi is common in laptops, it is not in tower or desktop computers. You can easily add that by using a USB WiFi adapter if you would like to go that route?

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Network Technician: Dan, Network Administrator replied 3 months ago

Please check this LINK and that will give you an idea of what I am referring to.

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Customer reply replied 3 months ago
Ok - thanks so much for your help. I'll get one tomorrow and attach.
Network Technician: Dan, Network Administrator replied 3 months ago

My pleasure! Please remember to rate my service and have a nice day!

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Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,523
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Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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