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Alexa was playing great. Just stopped and says she isn’t…

Customer Question
Alexa was playing great...

Alexa was playing great. Just stopped and says she isn’t connecting to internet1

Technician's Assistant: Who makes your router?

Alexa has stopped. Net gear is the router.

Technician's Assistant: What have you tried so far?

Unplugging, checking the plugs.

Submitted: 3 months ago.Category: Networking
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Answered in 13 hours by:
4/2/2018
Network Technician: Richard, Network Specialist replied 3 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,180
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the power to Alexa, wait 5 minutes, connect the power and tell me how it then functions please

thank you

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Network Technician: Richard, Network Specialist replied 3 months ago

Richard

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