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I cannot connect to the wireless network. Netflix and

Customer Question
Hello. I cannot...

Hello. I cannot connect to the wireless network.

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix and youtube. Also HBO Go

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Wireless is good. I am chatting with you on laptop right next to TV, Full bars. TC sats cinnection failed.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That is all.

Submitted: 3 months ago.Category: Networking
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Answered in 2 hours by:
4/1/2018
Network Technician: Nathan, System Administrator replied 3 months ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 30,784
Experience: IT systems admin, network installer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

On what device are you trying to stream? Smart tv, roku, firetv, bluray, etc?

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Network Technician: Nathan, System Administrator replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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