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Aylexa can't connect to the internet Ichanged my password on…

Customer Question
Aylexa can't connect to...

Aylexa can't connect to the internet Ichanged my password ***** the computer is this why?

Technician's Assistant: When did you last change your Wi-Fi password?

Today

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Lap top pc

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I think that is it

Submitted: 3 months ago.Category: Networking
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Answered in 1 hour by:
3/31/2018
Network Technician: Pete, Networking Engineer replied 3 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,328
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 3 months ago

Have you tried restarting your wireless router?

Also try restarting your Alexa device.

Let me know if that works?

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Customer reply replied 3 months ago
The situation was retified by my Verizon team. Thank you for your help
Network Technician: Pete, Networking Engineer replied 3 months ago

Glad to hear it is resolved!

Have a great day :)
Pete.

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Customer reply replied 3 months ago
I DO NOT WANT YOUR HELP THANK YOU PLEASE DO NOT TAKE ANY MONEY OUT O MY ACCOUNT
Network Technician: Pete, Networking Engineer replied 3 months ago

For any account queries please contact customer services.

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Customer reply replied 3 months ago
I want to cancel my free trial
Network Technician: Pete, Networking Engineer replied 3 months ago
To cancel please contact customer services
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Category: Networking
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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