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I have an alexa echo and my wifi password has been changed.
I have an alexa echo and my wifi password ***** been changed. I have followed the instructions on the alexa app and cannot get this fixed. I think at this point I may have reset the alexa echo. Not su… read more
John Castle
John Castle
BSC in Computing Network Management and Design
963 satisfied customers
I have a new modem. Since I connected it. Alexa tells me
I have a new modem. Since I connected it . Alexa tells me that she lost WiFi. How deal with that … read more
P Geanta
P Geanta
Freelancer System Engineer
Bachelor's Degree
15 satisfied customers
I currently have AT7T as my service provider for Internet
I currently have AT7T as my service provider for Internet and TV. The AT &T Tech just changed my modem with a new Network Name and Password. Now Alexa is not working. I have the basic Radio and music.… read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master's Degree
171 satisfied customers
Turn on alexa. Amazon echo, that's all I know. Nothing. I
Nothing. I got a new modem and it wouldn't work anymore. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
1,885 satisfied customers
Had to change routers and cannot get my alexa and dot to
Had to change routers and cannot get my alexa and dot to connect … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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I changed by cable and internet provider. Now Alexa cant
I changed by cable and internet provider. Now Alexa cant find my wifi. How do I access this. … read more
Ashik
Ashik
Master's Degree
9,451 satisfied customers
My son has been attempting to set up an Echo for me. We
My son has been attempting to set up an Echo for me. We access the ATT&T wi-fi network and put in the password. When we as her a question, just keeps saying she can't connect to the Internet. My compu… read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master's Degree
171 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Bachelor's Degree
820 satisfied customers
I cannot connect Alexa to my internet via westel router
I cannot connect Alexa to my internet via westel router model nr 327w. It will not recognize the password. Any suggestions? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
1,885 satisfied customers
How do i connect my Alexa to the internet? I installed the
how do i connect my Alexa to the internet? I installed the app and don't know how to bring it up. I also connected the device, showing a circle of blue … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
509 satisfied customers
I just installed a new router and cannot get Alexa to
I just installed a new router and cannot get Alexa to connect to it. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
509 satisfied customers
I cannot connect alexa to wi/fi ??? I am now with Spectrum.
I cannot connect alexa to wi/fi ??? JA: I'll do all I can to help. How long have you been dealing with this? Customer: I am now with Spectrum JA: Do you plan on doing the work yourself? Customer: I so… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
1,885 satisfied customers
I cannot make mt alexa dot connect to my internet - I must
I cannot make mt alexa dot connect to my internet - I must have an account because im getting must on the phone from amazon music. What gives? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
1,885 satisfied customers
Where is my Alexa app? Since early this morning and I am
Since early this morning and I am exhausted. Alexa keeps saying it is not connected to the internet. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,352 satisfied customers
We have had an echo dot account. We switched to Spectrum
Hi We have had an echo dot account. We switched to Spectrum with a new router name and password. We are now having a problem where Alexa says we are not connected to *****: I'll do all I can to help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,882 satisfied customers
What I thought is my wi-fi password isn't working. Im trying
What I thought is my wi-fi password *****'t working. Im trying to connect with Alexa. How do I retrieve it or reset it? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,882 satisfied customers
I am installing the alexa dot but it will not respond to my
I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,057 satisfied customers
I have had the alexa service (the one on the lower right corner
I have had the alexa service (the one on the lower right corner of the screen, not the toolbar) for years. About two weeks ago, it suddenly disappeared from ALL the computers I had it on. Was it disco… read more
Josh
Josh
It Support Specialist
Associate Degree
7,352 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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