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I live in ,C, Canada ,went to mexico for the winter couldn't…

Customer Question
I live in B,C...

I live in B,C, Canada ,went to mexico for the winter couldn't sign in. Some thing about a streaming error. I;m NOT good on the computer and I'm back in Canada and still can't SIGN in . HELP would be good. TKS BOB

Technician's Assistant: What device or product does this involve?

I don:t know what you mean?? Trying to watch a movie on my computer.

Technician's Assistant: The Computer Technician will be able to walk you through that. What's the brand and model of your computer? And the Operating System (OS)?

ASUS two years old x541s

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Started last winter in Mexico DEC 2017 When I tried to get in to a movie it would come up at the bottom of the screen Streaming error?? I asked for help in Mexico and they said they would send a code or somtying to my phone will I could get the info because I was in Mexico NOTin Canada.

Submitted: 3 months ago.Category: Networking
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Answered in 34 minutes by:
3/31/2018
Network Technician: GeekGal, Network Administrator replied 3 months ago
GeekGal
GeekGal, Network Administrator
Category: Networking
Satisfied Customers: 1,797
Experience: MIS degree 15+ years Experience as Network Administrator
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. I understand that you're trying to watch a movie on your Asus computer? How are you trying to watch the movie? Is it a Netflix movie, an amazon movie or something else?

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