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My son has been attempting to set up an Echo for me. We
My son has been attempting to set up an Echo for me. We access the ATT&T wi-fi network and put in the password. When we as her a question, just keeps saying she can't connect to the Internet. My compu… read more
N Nguyen
N Nguyen
Davenport University Instructor
Master's Degree
4 satisfied customers
Cant recall wifi passwords. 5 months ago. I was trying to
I was trying to install echo dot and somehowit would not let me do it, then I lost wifi connection Xfintity And Kimbo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I have a modem MG7540 which I bought for my Media.com
I have a modem MG7540 which I bought for my Media.com account. I never hooked it up to wi fi. Now I received an echo and it tells me I need to hook up to wi fi -- but I don't know what my password ***… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Bachelor's Degree
749 satisfied customers
Echo not connecting to WiFi. I have pushed the setup button
Echo not connecting to WiFi. I have pushed the setup button at the bottom, but in only restarts and does not connect to WiFi. … read more
FRAN
FRAN
PC Technician
Associate Degree
289 satisfied customers
I inadvertently entered an incorrect password for my router
I inadvertently entered an incorrect password ***** my router and predictably Echo could not continue because it did not recognize my router. How do I go back and reenter the correct password ***** my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,562 satisfied customers
I need to find the password for my WiFi connection. I never
I need to find the password ***** my WiFi connection. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,562 satisfied customers
Computer is fine....just got an echo dot that won't sign in
computer is fine....just got an echo dot that won't sign in to my WIFI. Also got a firestick which works great! … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I cant remember my original password for my router and I
I cant remember my original password ***** my router and I need it to connect my echo dot/Alexa … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I m trying to connect my Echo Dot to WiFi. Got it for
Got it for Christmas. Connected at home. Now at a condo in Maui and brought my Echo with me. I have WiFi here … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Tried to attach echo dot while putting in the information
tried to attach echo dot while putting in the information for wi-fi hit the wrong button now I cannot connect to my phone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
Need password for wifi router, It was never clear and has
Yes, but trying to connect a bluetooth device. Amazon Echo Dot. … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
677 satisfied customers
I have netgear ac2300 smart router modlel r7000p and my new
i have netgear ac2300 smart router modlel r7000p and my new echo dot will not connectnto my wifi … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
My problem is trying to connect my new Echo up. I am a
My problem is trying to connect my new Echo up. I am a Amazon member and I have it on my phone, my wi-fi is connected and it says nope. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
We have had an echo dot account. We switched to Spectrum
Hi We have had an echo dot account. We switched to Spectrum with a new router name and password. We are now having a problem where Alexa says we are not connected to *****: I'll do all I can to help. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I am installing the alexa dot but it will not respond to my
I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,002 satisfied customers
I am trying to connect amazon alexa dot to my wifi with no
I am trying to connect amazon alexa dot to my wifi with no success. I need step by step instructions. can you help … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My Amazon Echo will not connect to the router after I changed
My Amazon Echo will not connect to the router after I changed from ATT dsl to ATT Uverse. When I enter the password ***** my I Phone, I get error 7:1:17:6:1.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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