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I am unable to connect it to my wifi modem. And after

I am unable to...

I am unable to connect it to my wifi modem

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes and after literally days of searching I now have the username and password ***** optus

Technician's Assistant: Which lights are solid and which are blinking on your router?

They vary all the time

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Answered in 5 minutes by:
3/29/2018
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,167
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you

Can you tell me the make and model of the device you are trying to connect?

Please let me know

Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,167
Experience: 20 years consulting in the IT industry with Networking
Verified
Richard and 87 other Networking Specialists are ready to help you
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Customer reply replied 3 months ago
apple iPod touch

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 3 months ago
are you still there?
Customer reply replied 3 months ago
ID###-##-#### password *****

as I was connecting you closed the program....

Open it again, give me the new password ***** connect and leave it open

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Customer reply replied 3 months ago
I am sorry Richard I have run out of time I have to pick someone up in a few inutes so please cancel this for me and remove my visacard details
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Richard
Richard
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Category: Networking
Satisfied Customers: 47,167
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Experience: 20 years consulting in the IT industry with Networking

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