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Trying to change Google password because cannot get into…

Customer Question
Trying to change Google...

Trying to change Google password ***** cannot get into phone is abou

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Trying to change Google password ***** cannot get into phone is about

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

No

Submitted: 3 months ago.Category: Networking
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Answered in 3 hours by:
3/29/2018
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,840
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Resetting your Gmail password ***** reset the password ***** your Google services.
First open the Gmail login page at Gmail.com.
Type in your Email address and then click NEXT.
Click on ”Forgot my password”
Click on the ”Try a different question” link.
Choose if you want to receive your verification code to your mobile number via Text or by voice call. (Don’t close the page yet). Select the option that works best for you and click the Send Text Message or Call Me button to submit the request.
When you have received the verification code, insert the code into the box provided by Google to verify it is you then enter a new password ***** test login.
Please let me know the result and if you need further assistance.

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Network Technician: Syseng, Computer Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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Syseng
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Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,840
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