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I received an email dec 1, 2017 to get available security…

Customer Question
I received an email...

I received an email dec 1, 2017 to get available security updates for mymod # WNDR 3800 ROUTER S/N 2M732955004G2 BUT i CAN'T FIND THE PASSWORD ***** THE UNIT - It was installed for meby the cable co. Is there any way to access the unit??

Technician's Assistant: When did you last change your Wi-Fi password?

Never changed it

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I had a problem with the router 7-12-2013 case #***** that your groupwas able tofix

Submitted: 3 months ago.Category: Networking
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Answered in 15 hours by:
3/29/2018
Network Technician: Viet - Network Tech, Computer Support Specialist replied 3 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,845
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,

I'm sorry about the issue. Have you tried any password? Who's your Internet service provider?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please reply at the box below; we guarantee our service. Thank you,

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