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Have a problem Com Surrogate not working warning. I have…

Customer Question
Have a problem Com...

Have a problem Com Surrogate not working warning

Technician's Assistant: How long has this been going on with your Com? What have you tried so far?

I have pressed ctrl shift an esc and clicked on Con Surrogate then cancelled

Submitted: 3 months ago.Category: Networking
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Answered in 15 hours by:
3/28/2018
Network Technician: Josh, Helpdesk replied 3 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
Hello Josh
I still have the pop up saying that my Com Surrogate caused a program to shut down. I have done 3 things.#1 ran a virus scan #2 ctrl, shift, escape and then chose com surrogate and ended task. #3 I clicked on details and ended task on dllhost.exe. Nothing has seemed to work so far. The problem started after I purchased a driver support program that was an extension of Slim Cleaner Plus. I cancelled that program and uninstalled that program.
Network Technician: Josh, Helpdesk replied 3 months ago

Can I connect to your computer to fix the issue?

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Customer reply replied 3 months ago
Do you guarantee a fixed for your charge of $39
Network Technician: Josh, Helpdesk replied 3 months ago

Yes

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