Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a microsoft surface pro 3 running win 10. After an…

I have a microsoft...

I have a microsoft surface pro 3 running win 10. After an update my wifi and bluetooth stopped working.

Technician's Assistant: Who makes your router, and what device(s) are you connecting to it?

Problem exists with any router or bluetooth device

Show More
Show Less
Ask Your Own Networking Question
Answered in 6 minutes by:
3/27/2018
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,539
Experience: Information Technology Specialist
Verified
You will need to take your Surface back to an earlier point in time when the wifi was working called a system restore point. Restore points are generated when you install a new app, driver, or Windows update and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.Press and hold (or right-click) Start , and select Control Panel.
In the search box in the upper-right corner, enter recovery.
Select Recovery > Open System Restore > Next.
Choose the restore point related to the problematic app, driver, or update and select Next > Finish.
Ask Your Own Networking Question
Customer reply replied 4 months ago
Tried it. Lost all of my programs. Wireless and bluetooth still not working.
Customer reply replied 4 months ago
can't connect without wifi. Surface does not have a socket for input.
Customer reply replied 4 months ago
guess I'm screwed.
bye.

no, we can try a factory restore.

Ask Your Own Networking Question
Customer reply replied 4 months ago
that is?
  1. Go to Start , and select Settings > Update & security > Recovery.
  2. Under Reset this PC, select Get started and choose

    Keep my files>This reinstalls Windows 10 but keeps your personal files and any apps that came with your PC. It removes:

  3. Changes you made to settings
  4. Apps and drivers you installed
  5. If that fails>

    choose Remove everything>This reinstalls Windows 10 and any apps that came with your PC. It removes:

  6. Personal files
  7. Changes you made to settings
  8. Apps and drivers you installed
  9. If that fails use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.

    Restore factory settingsThis reinstalls the version of Windows that came on your Surface and any apps that came with it. It removes:

  10. Personal files
  11. Changes you made to settings
  12. Apps and drivers you installed
  13. This option isn't available on all devices.

Ask Your Own Networking Question
Customer reply replied 4 months ago
Ok. I'll back up my data and try that.

okay,

Ask Your Own Networking Question

let me know if you need anything,

Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,539
Experience: Information Technology Specialist
Verified
Randy IT Tech and 87 other Networking Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randy IT Tech Your Own Question
Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,539
10,539 Satisfied Customers
Experience: Information Technology Specialist

Randy IT Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Why won't my galaxy S7 connect to WiFi? Only my desktop,
This problem seemed to start right after the last upgrade.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Surface Pro 3, not connected, cant detect driver. Arris,
Arris, connecting ok to samsung tablet ok, wifi, Surface was working, then quit this am … read more
Randy IT Tech
Randy IT Tech
Network Administrator
10,539 satisfied customers
My Surface Pro (Windows 10) suddenly stopped getting wifi.
My Surface Pro (Windows 10) suddenly stopped getting wifi. When I ran the troubleshooter it said Windows could not find a driver for my network adaptor. I tried uninstalling each of the adaptors and r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It no longer locates a WiFi location. AT&T U-VERSE. Well, I
Well, I try to log on and I get a message that there is no Internet connection … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have purchased Netgear C6300 / Router AC1750. In a couple
I have purchased Netgear C6300 / Router AC1750. In a couple of months after purchase the system was reconfigured, Case # ***** 723 39. Internet provider is Comcast. Now I have a bunch of problems: my … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
All of a sudden my wireless lan adapter stopped working,
all of a sudden my wireless lan adapter stopped working … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Yesterday May 18th I completed a laptop upgrade to windows
yesterday May 18th I completed a laptop upgrade to windows 10 from 8.1. Everything worked fine until I tried using other devices on the wifi network. A second laptop (Windows 7), a printer and the con… read more
Stefan T
Stefan T
Service Technician
31 satisfied customers
I made my 5g network undiscoverable and I cannot find it
I made my 5g network undiscoverable and I cannot find it after forgeting it in Win 10 … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
How to set up my MacBook Pro, samsung Note 3 and iPhone 4 to
how to set up my MacBook Pro, samsung Note 3 and iPhone 4 to print wirelessly to this printer?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Ipad connects to one of my two available network
my Ipad connects to one of my two available network settings, then tries to connect to the other one. In between I am not connected at all. What can I do to correct this?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a new Surface Pro 3 that turns off the wireless
I have a new Surface Pro 3 that turns off the wireless signal from my Verizon Jet Pack when I connect to the hot spot. Verizon has no idea why the SP3 does this whiel no other devices do. Do you have … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Greetings. Can i run my Surface Pro 3 to my existing Belkin
greetings. Can i run my Surface Pro 3 to my existing Belkin Flip Switch KVM via a VGA to DVI adapter (to connect to the SP3)? I have it hooked up but only my home PC (via VGA) is working via the Flip … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Was always able to connect my Surface Pro 3 to my iphone 6plus
Was always able to connect my Surface Pro 3 to my iphone 6plus personal hotspot. About a week ago the Surface failed to connect, with the message "can't connect to this network". I have tried the trou… read more
Randy IT Tech
Randy IT Tech
Network Administrator
10,539 satisfied customers
I have a Laptop Dell Studio Model: PP39L Laptop. Win7 OS.
I have a Laptop Dell Studio Model: PP39L Laptop. Win7 OS. I recently accidently spilled tap water on the keyboard. The computer operates in all respects, but since then the computer can see a WIFI sig… read more
Netman70
Netman70
Network Engineer
Associate Degree
206 satisfied customers
Samsung RC512 I 7 Quad core 2.0 ghz processessor running off
Samsung RC512 I 7 Quad core 2.0 ghz processessor running off of Win 7, with an Intel Centrino (with 6250 driver) WIMAX Wifi was at one time able to get on the internet using wireless connection. Recei… read more
Computer Expert
Computer Expert
Network Engineer
Bachelor's Degree
955 satisfied customers
I am trying to setup a wireless connection. I am using WPA_WPA2-PSK
I am trying to setup a wireless connection. I am using WPA_WPA2-PSK security. When I right clik on the wireless connection and type in the Passphrase I get an error. The error reads "The network passw… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a windows laptop. It sees my wireless network but when
I have a windows laptop. It sees my wireless network but when I try to connect to it, it says "waiting for the network" and then the connection times out.… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My iPad cant make Bluetooth connection to other devices and
My iPad can't make Bluetooth connection to other devices and does not connect to my router. The router is a Netcomm NB66plus4W ADSL wireless._My laptop and phone both make bluetooth connections OK and… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x