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I have forgotten my password. I havent. It is the password…

Customer Question
I have forgotten my...

I have forgotten my password

Technician's Assistant: When did you last change your Wi-Fi password?

I havent

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

It is the password ***** a Seagate Central 4Tb

Submitted: 2 months ago.Category: Networking
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Answered in 5 minutes by:
3/26/2018
Network Technician: Jason Jones, Network Technician replied 2 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,959
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

The wireless password ***** ***** to your wireless modem/router. I can give you the instructions on how to recover the wireless password, but first I need to know the brand and model name of your wireless modem/router.

May I ask for the brand and model name of your wireless router or your wireless modem?

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Customer reply replied 2 months ago
I do not have a problem with my wifi, I have forgotten the password ***** my Seagate Central 4Tb NAS drive
Customer reply replied 2 months ago
do not want Secure Remote Assistance
Network Technician: Jason Jones, Network Technician replied 2 months ago

My apologies. I saw "Wi-Fi Password" in the initial request and assumed it was for a wireless password.

So you have forgotten the security password ***** unlock the drive?

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Customer reply replied 2 months ago
there is a public folder and I can access this, but there is another folder that I thought I had the password ***** but it does not allow access
Customer reply replied 2 months ago
Apparently I can reset it using a green button, but I think I lose all the data this way
Customer reply replied 2 months ago
Are you still there Jason?
Network Technician: Jason Jones, Network Technician replied 2 months ago

If you don't have the password, there is no known way to recover the files.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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Customer reply replied 2 months ago
No thank you, ***** ***** it
Network Technician: Sergil Cave, System Administrator replied 2 months ago
Sergil Cave
Sergil Cave, System Administrator
Category: Networking
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hi my name is ***** ***** I have been assigned to your case. Have you tried the below steps to reset the device (this will not destroy your data):

  1. Power down the Seagate Central by unplugging it from power.
  2. Wait approximately 15 seconds.
  3. Power up the Seagate Central again.
  4. Wait for the device to fully boot and show a steady, non-blinking green light. This takes about three to four minutes. ...
  5. Wait until the light becomes solidly illuminated.
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Customer reply replied 2 months ago
Just did that and it worked, thanks
Network Technician: Sergil Cave, System Administrator replied 2 months ago

Awesome! Thank you for letting me know. My apologies for the time wasted.

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Category: Networking
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