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We recently changed internet providers. I cannot seem to…

Customer Question
We recently changed internet...

We recently changed internet providers. I cannot seem to connect to my wireless printer - says It's not connected to the internet. Cannot locate printer settings to change this

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I cannot identify the model HP PC this is, but the the computer and printer are only about a year old. Printer is the HP Officejet 4650

Submitted: 3 months ago.Category: Networking
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Answered in 2 hours by:
3/25/2018
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,837
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

What is the make and model of your wireless router?

Was your wireless router changed when you changed Internet service providers?

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Customer reply replied 3 months ago
It keeps telling me the password ***** tge wireless is incorrect (is it upper lower sensitive? - if so I cant find a csps button
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago

Yes, the wireless is case sensitive. So for each uppercase letter press the letter button multiple times until the screen shows an uppercase letter, then pause so the cursor will move to the next letter to enter.

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Network Technician: Syseng, Computer Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

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