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Echo dot wifi link shows up but won't connect and says it's…

Customer Question
Echo dot wifi link...

Echo dot wifi link shows up but won't connect and says it's not on the internet.

Technician's Assistant: Are you able to connect using an ethernet cable?

What, connect it to what?

Technician's Assistant: The Network Technician will be able to walk you through that. Which lights are colored and/or blinking on your router?

All but telephone

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I've been through yellow and get the network address but when I try to connect it says it can's use the internet.

Submitted: 25 days ago.Category: Networking
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Answered in 13 hours by:
3/26/2018
Network Technician: Richard, Network Specialist replied 25 days ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 44,526
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the power to your wifi router.

Wait 5 minutes

Connect the power and tell me how it now functions please

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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