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How do I verify that my AC1200 dual band wifi router is set…

Customer Question
Second opinion] How do...

Second opinion] How do I verify that my AC1200 dual band wifi router is set for 2.4GHz wireless not 5GHz? My HP printer needs it to be 2.4. I can print, but don't seem to be able to scan normally.

Technician's Assistant: Is there an error code on your HP printer when you try to scan?

I don't get a router error code. But this may be a printer error, as I seem to be limited to scanning only to email or a computer folder with the printer setup. The printer info in the manual limits it 2.4GHz.

Technician's Assistant: When did you last update the printer driver software?

I need to update in online for the current version of Windows 10, but haven't figured out how.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that that the wireless connection works perfectly for all other needs.

Submitted: 3 months ago.Category: Networking
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Answered in 3 hours by:
3/25/2018
Network Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. Sorry for the delayed response I just now saw your question.

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Customer reply replied 3 months ago
No, I can scan to my desktop folder once. This method apparently doesn't allow a re-scan to reduce the scanned area to just the desired subject matter. I can work around using a jpg app such as Photoshop Elements,but it's 'clunky."
Network Technician: Suhasini Velu,
 replied 3 months ago

Kindly mention the model number of your printer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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