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Netflix doesn't connect. Everything appears to be ok; Ican…

Customer Question
Netflix doesn't connect....

Netflix doesn't connect. Everything appears to be ok; Ican ger Amazon,etc. I use RCN. Are you disconnected?

Technician's Assistant: Who makes your router?

RCN

Technician's Assistant: What have you tried so far?

I do not understand your question.

Submitted: 3 months ago.Category: Networking
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Answered in 13 minutes by:
3/24/2018
Network Technician: John Lohr, Computer Hardware Engineer replied 3 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 719
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

How are you accessing Netflix? On a TV, computer, app, or website?

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Customer reply replied 3 months ago
I am very dissatisfied with your reply, particularly your attempt to charge more to fix a problem--when I pay Netflix every month for a service I cannot access. Isn't that insane?
Network Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

Please ignore the remote access request as it is sent by the website and not by me. We are JustAnswer, and not Netflix support, but I may still be able to help with your issue.

Did you see the question that I asked above?

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Customer reply replied 3 months ago
Access thru tv
Network Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

Thank you, ***** ***** you tried anything so far to try to fix this?

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Customer reply replied 3 months ago
No
Network Technician: John Lohr, Computer Hardware Engineer replied 3 months ago

And what type of TV are you using it with?

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Customer reply replied 3 months ago
This kind of communication to effect correction of my problem is not helpful to me. Forget continuance of the issue. I guess it's a return to DVDs for me.
Network Technician: Josh, Helpdesk replied 3 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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