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My old desktop with windows XP won't see my wifi. It is the…

My old desktop with...

My old desktop with windows XP won't see my wifi.

Technician's Assistant: Who makes your router?

It is the 2wire that came with the computer

Technician's Assistant: What have you tried so far?

I talked with ATT which is my internet provider. They exhausted their steps and advised me to contact HP. But the computer is to old for them to help. I tried to find an updated driver for the router on the web, but didn't have any luck.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I am currently using my laptop and it works fine. Also, the desktop in question will see other wifi's in the area. Just not mine.

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Answered in 3 minutes by:
3/24/2018
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,384
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to run a secure remote assistance session on the computer so I can setup the wireless connection? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,384
Experience: Years of experience and education.
Verified
Jason Jones and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
I have a Ethernet cable plugged in now. What do I do next?
Customer reply replied 1 month ago
This is not the problem computer.

Okay, please follow the instructions.
1) Go to the problem computer.
2) On the computer, go to: http://remote.jasonfixedit.com
3) On the computer, on that page, enter the code: 39
4) Click the Circle/Arrow button and run the program.

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
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- E-Readers
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In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Jason Jones
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,384
18,384 Satisfied Customers
Experience: Years of experience and education.

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