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Your questions are too technical for me! What is a 'computer…

Customer Question
Your questions are too technical...
Your questions are too technical for me!
What is a 'computer OS'? What is a 'Browser'?
My computer is a MacBook.
I need very simple answers.
I am a widow in my late 70's and live in the UK.
Submitted: 3 months ago.Category: Networking
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Answered in 4 hours by:
3/24/2018
Network Technician: Sheri, Certified Networking Engineer replied 3 months ago
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please provide details about the issue you need help with.

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I've already paid JustAnswer and do not want to pay for anything more. Thank you anyway.
Network Technician: Richard, Network Specialist replied 3 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,263
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

Do you still need assistance with this?

Please let me know

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Customer reply replied 3 months ago
Hi, I am horrified to see from my bank statement that you have been charging me for various 'questions' I never made. Initially, I contacted you for help with only ONE question which you DID answer. However, I was not aware that I had
asked for any additional questions for help. The transactions are: 'Deposit 0***-***-****' = £3.00; 'tech help 0***-***-****'
= £22.00'; 'more help 0***-***-**** = £4.16; 'Membership 0***-***-**** = £34.00. Dates are: March 18 - 27th.
I would appreciate an explanation as to how these figures were arrived at please.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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