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I have a Nighthawk R8500 purchased over 2 years ago.

Customer Question
Hi. I have a...

Hi. I have a Nighthawk R8500 purchased over 2 years ago. Support/Warranty expired. I have created a mess with just about everything. I need to delete ALL backup settings, reconfigure the NAS Drive (USB External Drive plugged into the router) and a few other things. What is the best PAY technical support options based on my issues?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Network Technician's time your question is expected to take (how complex and lengthy an answer you require).

So up front, I won't know the costs other than it will be under $100?

Technician's Assistant: Who makes your router?

It is a Netgear R8500 Nighthawk and I use Seagate external drives.

Technician's Assistant: What have you tried so far with your NETGEAR router?

I am just gathering info now. I don't have time to do resolution but I installed Genie and ReadyShare. I wanted to change name of the external drives. But then the Windows 10 Backup program in Control Panel quit working. Now, I can only see one external drive with the Netgear/Ready Share but want/need to wipe all setting out and start over with setting up backup.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't have time now to do this - I was inquiring on tech support costs and explaining my issues. I won't have time to work on fixing things until Saturday.

Submitted: 3 months ago.Category: Networking
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Customer reply replied 3 months ago
Apparently I am being forced to work on this issue now instead of later when I wanted. Let's commence doing that! It will work out okay.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Please contact me direct at(###) ###-####before securely connecting as I will have to log on for you AND I will also have ReadyShare and Netgear operational questions. I know some about networking but in cases, just enough to be dangerous. :-)
Customer reply replied 3 months ago
Is there something I should be doing on this end?
Customer reply replied 3 months ago
Hello? Is there anyone there reading my messages? Can you respond with what I need to do to get started and get you connected to my PC/Router?
Answered in 5 days by:
3/29/2018
Network Technician: Josh, Helpdesk replied 3 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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