Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Just got a new modem with AT&T last week they had to change…

Customer Question
Just got a new...

Just got a new modem with AT&T last week they had to change my wifi address/password. When the technician put this new info into my laptop it will not allow me to access any internet sites like my banking or credit cards. It will only let me look at local sites like the news, etc. What do I need to do? Also, it has took me 1 week to regain my email account because when he put in the new wifi address, he refreshed my computer and I have had to download all updates since factory settings. Please help me?

Technician's Assistant: When did you last change your Wi-Fi password?

One week ago

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes with no problems

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I think that is it

Submitted: 4 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
3/23/2018
Network Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Networking Question
Network Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Recently got a new arris TM1602 modem from Spectrum to
Recently got a new arris TM1602 modem from Spectrum to accommodate my updated speed. Notice that I cannot access a banking credit card site. Thought it was a setting in my computer but tried on other … read more
Harry
Harry
3 satisfied customers
I don't remember my WIFI password. How do I get another one
I don't remember my WIFI password. How do I get another one set up? … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
About my router. ASUS of course. Can I bridge my ac68u to
About my router JA: Who makes your router? Customer: ASUS of course JA: What have you tried so far? Customer: Can I bridge my ac68u to att router/modem JA: Anything else you want the Network Expert to… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My wifi is disconnected. so went to my wifi network and it
my wifi is disconnected. so went to my wifi network and it asks for my password. I can't get a keyboard up to type in my password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to change my WIFI password so I can hook up a smart
I need to change my WIFI password ***** I can hook up a smart TV.. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I purchase a new kindle about 2 weeks ago. I have had 2
I purchase a new kindle about 2 weeks ago. I have had 2 others and I had to replace them. I have not been able to get WIFI connection. I have no ides what service to click on. No matter which connect … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I ordered my mcafee about 3 or5 days ago but I haven't
I ordered my mcafee about 3 or5 days ago but I haven't received it on my email how can I get it downloaded … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My home DVR security camera system cannot connect to Airport
My home DVR security camera system cannot connect to Airport time capsule. It was doing fine when I was using ATT U-verse, I can see images of my house while traveling overseas via internet. Now I had… read more
Kamil Anwar
Kamil Anwar
Certified Networking Engineer
Bachelor's Degree
433 satisfied customers
I had an airport card put into an old imac, I have a netgear
I had an airport card put into an old imac, I have a netgear 600 router and my isp is att. When I try to open my browser it says "problem loading page" and that I'm not connected to the internet. I ca… read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
We are changing internet provider; moving from a dsl modem
We are changing internet provider; moving from a dsl modem to a cable modem. How do I reconnect the router and switch to bring the system back online?… read more
Referent
Referent
Network Administrator
A+ Certification
32 satisfied customers
i need the software to download to use this belkin card that
i need the software to download to use this belkin card that was given to me. he said to plug it in to my computer and put the numbers off the card in but my computer says that there is no software to… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Background On vacation 8 weeks; Staying in resort with free
Background: On vacation 8 weeks; Staying in resort with free unsecured wifi; need secure Internet. Need modem to log on to unsecured wifi and output secure wifi for my use. If this modem does not exis… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My computer got a virus and my computer crashed a few times
My computer got a virus and my computer crashed a few times and it destoried my linlksys connection and my network connection. I took to computer to a repair shop and had the system cleaned up. They w… read more
Mr. Clark
Mr. Clark
Network Engineer
Bachelor's Degree
510 satisfied customers
Hey. We switched from DSL to cable a few weeks ago and everything
Hey. We switched from DSL to cable a few weeks ago and everything was working great until last night when our wireless connection stopped. The router isn't from the cable company so they won't help. W… read more
Mr. Clark
Mr. Clark
Network Engineer
Bachelor's Degree
510 satisfied customers
I have followed the instructions for setting up the WRT54GS
I have followed the instructions for setting up the WRT54GS but the EasyLink Advisor cannot locate the router. Please assist.… read more
Granite State Tech. Res.
Granite State Tech. Res.
President
Bachelor\u0027s Degree
9 satisfied customers
What is the STD calling code for London, Im trying to sign
What is the STD calling code for London, I'm trying to sign up for paypal virtual account and i have been having troubles in putting my business phone number, please i want to know the STD code for Lo… read more
Andy Kalita
Andy Kalita
Clearing Systems Analyst
Vocational, Technical or Trade Scho
910 satisfied customers
I bought a WRT54G off of ebay, and cant get it to talk to
I bought a WRT54G off of ebay, and can't get it to talk to my modem. It is giving an ethernet light to the modem but it doesn't blink. I have another WRT54G that works just fine. I did a factory reset… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
524 satisfied customers
I am new to computers. I have an apple lap top. Mediacom wireless,
I am new to computers. I have an apple lap top. Mediacom wireless, but I can't get into internet express to do banking. I was told to look for the icon but there isn't one. What do I do?… read more
Eric K.
Eric K.
Network Administrator
High School or GED
510 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x