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My Canon MX492 quit working and I can't reinstall. The

Customer Question
My Canon MX492 quit...

My Canon MX492 quit working and I can't reinstall. The wireless router is only 7 ft away and it can't find it. It asks for a password ***** I've never had one.

Technician's Assistant: When did you last change your Wi-Fi password?

I never had a password

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

I'm on the router now.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I think that is all

Submitted: 4 months ago.Category: Networking
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Answered in 25 minutes by:
3/23/2018
Network Technician: S H E F I N, Computer Hardware Engineer replied 4 months ago
S H E F I N
S H E F I N, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 6,641
Experience: Engineering Diploma in Computer Hardware maintenance
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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