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Im having trouble with getting my N300 wifi gigabit router…

Hi im having trouble...

Hi im having trouble with getting my N300 wifi gigabit router setup. I can get to step 4 of setup but there is no next button on the page to get me to the next page.

Technician's Assistant: Are you able to connect using an ethernet cable?

The router to the wall?

Technician's Assistant: Which lights are colored and/or blinking on your router?

There are two. power on the far left miss one then one more

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No thanks

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Answered in 43 minutes by:
3/23/2018
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,424
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Sorry took so long to get to your question, we have too many questions from customers coming in today

Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Customer reply replied 4 months ago
Thanks

Are you talking to me on the phone or a tablet? Maybe you can snap a photo and attach to the chat? It would make it easier to see the issue

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Customer reply replied 4 months ago
I am on my phone. Not sure how to do that sorry

Take a photo of the error screen , then use attach button on this chat to attach photo.

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Customer reply replied 4 months ago
Ok

thank you

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Customer reply replied 4 months ago
Sorry can't find attach button anywhere

May look like a paperclip

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I dont use a phone app, but our customers attach images all the time

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Customer reply replied 4 months ago
I have looked into everything on the screen and cant find it

ok, have you tried resetting router back to default and starting over setup again?

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Customer reply replied 4 months ago
No.
Customer reply replied 4 months ago
Just did reset no different

At which exact point do you get stuck?

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Customer reply replied 4 months ago
From step 4 to 5. There is no next button

What does it do a step 4?

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Customer reply replied 4 months ago
Saves the information and thats it
Customer reply replied 4 months ago
All fields are filled out properly but there is no option to proceed to next page

do you change any settings from default? like IP range?

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Customer reply replied 4 months ago
No. Was all the same

which browser do you use to go thru setup?

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Customer reply replied 4 months ago
http://192.168.20.1

192.168.20.1 ? usually its 192.168.1.1

did you change it or router already had it ?

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Customer reply replied 4 months ago
No in the instructions

ok, in the first 4 steps, do you get to change password ***** default one on the admin sign in?

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Customer reply replied 4 months ago
No

ok, there is a label on the router, is the there SSID and password ***** it that you can see?

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Customer reply replied 4 months ago
There is mac id and serial number

what is the exact model of the router?

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Customer reply replied 4 months ago
N300 wifi gigabit router

should start with WNR or close to it..

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should start with WNR or close to it..

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Customer reply replied 4 months ago
No nothing there like that
Customer reply replied 4 months ago
The ssid is netcomm9988

is this a brand new router from the store?

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Customer reply replied 4 months ago
Out of box brand new probably a year old

ok, here is what you should do , go to this website, register your router product, you will get 90 days complimentary support from Netgear, contact their support and they will look into this issue for you.

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Customer reply replied 4 months ago
Ok thanks

sure thing.

UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,424
Experience: Network and System Administrator, IT Consultant
Verified
UranNet and 87 other Networking Specialists are ready to help you
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