Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My Laptop won’t connect to the internet,but my tablet will.

My Laptop won’t connect...

My Laptop won’t connect to the internet,but my tablet will

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

..wlan blinking other are solid

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Now internet wlan and voip all blinking

Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 27 days ago
VoIP,internet,wlan all blinking
Customer reply replied 27 days ago
I get message “Wi fi does not have vail configuration
Answered in 13 minutes by:
3/23/2018
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,365
Experience: Information Technology Specialist
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Was the laptop previously connected to the WiFi?
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,365
Experience: Information Technology Specialist
Verified
Randy IT Tech and 87 other Networking Specialists are ready to help you
Ask your own question now

Which version of Windows is on the laptop? 10,8,7,etc..

Ask Your Own Networking Question
Customer reply replied 27 days ago
How can you remotely connect with no internet connection.
Customer reply replied 27 days ago
W 10

Do you have an Ethernet network cable you can connect to the laptop temporarily ?

Ask Your Own Networking Question
Customer reply replied 27 days ago
Where do I plug into the modem

Any one of the numbered lan ports.

Ask Your Own Networking Question
Customer reply replied 27 days ago
In

Okay, great. I can send a link to your email for the remote connect program. What is your email address that you can open on the laptop?

Ask Your Own Networking Question

okay, I am sending the link now. Open the link and install the remote session on the laptop and I can correct the wifi issue for you.

Ask Your Own Networking Question

try rebooting the laptop please.

Ask Your Own Networking Question
Customer reply replied 27 days ago
Modem has wan solid ,voip,solid only

okay,

Ask Your Own Networking Question

try disconnecting the ethernet cable for a moment please.

Ask Your Own Networking Question
Customer reply replied 27 days ago
From modem as welll

no, just laptop. You can reconnect now.

Ask Your Own Networking Question
Customer reply replied 27 days ago
Put channel back to auto
This seems to be where the problem started both channel setting should be auto

okay,

Ask Your Own Networking Question
Customer reply replied 27 days ago
Will this reset the channels?
Customer reply replied 27 days ago
What is this going to do.?

no, just reset the pc network settings.

Ask Your Own Networking Question

I will check the modem settings again when the pc comes back on.

Ask Your Own Networking Question
Customer reply replied 27 days ago
RRE2LGLRPB
Customer reply replied 27 days ago
Channel 6 should be auto
Customer reply replied 27 days ago
On prev page the setting for channels I think should’ve been auto
Customer reply replied 27 days ago
Is restore point going to fix
Customer reply replied 27 days ago
We seem to be going around in circles here
Customer reply replied 27 days ago
You still there?

yes, do you have the ethernet reconnected?

Ask Your Own Networking Question
Customer reply replied 27 days ago
How much is this costing me?

Im not sure about the cost, I only do the tech support, however it does not matter about the time it is a one time charge. I am sorry it is taking this long, all of the normal fixes are not working. That is why I keep rechecking, it makes me think I am overlooking something simple.

Ask Your Own Networking Question
Customer reply replied 27 days ago
Ok
Customer reply replied 27 days ago
O wifi page is the channel 11 significant

that is the channel that was auto selected.

Ask Your Own Networking Question
Customer reply replied 27 days ago
Given they are auto elsewhere.
Customer reply replied 27 days ago
I see
Customer reply replied 27 days ago
Is this going back to an earlier time?
Customer reply replied 27 days ago
When this finishes do I remove the Ethernet cable and see if I have a connection?
Reconnect to wifi.
Ask Your Own Networking Question
Customer reply replied 27 days ago
Fingers crossed!,
Customer reply replied 27 days ago
Restarting now
Customer reply replied 27 days ago
Are you still with me?
Customer reply replied 27 days ago
Problem stil persists
Customer reply replied 27 days ago
You there?

Hi, are you able to connect to WiFi and internet now?

Ask Your Own Networking Question
Customer reply replied 26 days ago
No.It remains the same
Customer reply replied 26 days ago
Very disappointed,machine now unable to open. Looks like a factory reset only solution.wasted my money!
I am sorry to hear that. Is it asking for a password?
Ask Your Own Networking Question
Customer reply replied 26 days ago
No it just won’t respond to the mouse
Customer reply replied 26 days ago
Thank goodness I have my iPad
Customer reply replied 26 days ago
Spoke to manufacturer who advised reset
Try these steps please> disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Then try powering on normally by pressing the power button for a couple of seconds.
Ask Your Own Networking Question
Customer reply replied 26 days ago
I’m in bed now will try tomorrow
Customer reply replied 24 days ago
Didn't work

I am sorry about this,unfortunately this sounds like it might be a hardware issue.

Ask Your Own Networking Question
Customer reply replied 24 days ago
Factory reset fixed
Customer reply replied 23 days ago
Now fixed by factory reset
Thanks for letting me know.
Ask Your Own Networking Question
Customer reply replied 23 days ago
Not amused when Visa card. Debited twice on 23/3 for secure remote assistance.I only. Had it once from you and you despite your best endeavours were unable to fix.
Customer reply replied 23 days ago
If both debits for Secure Remote are processed expect a disputed charge being lodged

Customer service will be happy to take care of that for you.

Contact us

Ask Your Own Networking Question
Was this answer helpful?
Ask Randy IT Tech Your Own Question
Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,365
10,365 Satisfied Customers
Experience: Information Technology Specialist

Randy IT Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I change my wi-fi password, and I was not able to connect
I change my wi-fi password, and I was not able to connect again … read more
Randy IT Tech
Randy IT Tech
Network Administrator
10,365 satisfied customers
St to wifi because I do not remember my wi fi password.
st to wifi because I do not remember my wi fi password … read more
Randy IT Tech
Randy IT Tech
Network Administrator
10,365 satisfied customers
Authentication problem wi-fi. Have no Ethernet cable. This
Authentication problem wi-fi JA: Are you able to connect using an ethernet cable? Customer: Have no Ethernet cable JA: Which lights are colored and/or blinking on your router? Customer: this is a cell… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
242 satisfied customers
Wi-Fi says no internet, secured. No I'm not. I've got a
I've got a Netgear Wi-Fi range extender everything was working on all of my cute computers except for my laptop until Sunday and then Sunday my laptop was working and my other ones weren't … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
242 satisfied customers
Unable to connect to WI Fi. Will not accept password as
yes will not accept password ***** printed on Telstra card … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
It is not my computer it is my Wi- It is the wi-fi
It is the wi-fi connection to my android phone and my Kindle fire. I have put the password ***** several times and comes authorization problem the wi-fi on my computer is fine … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I am unable to get Wi-Fi. It works fine on my IPad but not
I am unable to get Wi-Fi . It works fine on my IPad but not on my I phone. endless spinning circle … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I cannot connect to my company wi-fi network. I select the
i cannot connect to my company wi-fi network. I select the network and it jumps up and down wont request a password … read more
Cris
Cris
60 satisfied customers
It will not connect with the network via wi-fi. Netflix -
no. I have only tried unplugging the tv and plugging it back in. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
47 satisfied customers
Need to hook up to wi fi. Bellingham works and modem is
Bellingham works and modem is spectrum all work can't get Netflix or visually hooking up to wi fi last suggestion … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
430 satisfied customers
How do i get my wi fi password. Trying to get wi fi onto my
trying to get wi fi onto my phone i know the number but forget the password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My Wi-Fi on my Samsung TV is saying I need permission to or
My Wi-Fi on my Samsung TV is saying I need permission to or my my Wi-Fi on my tablet says my smart Samsung TV is out it's saying I need permission to get the Wi-Fi transfer to it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I forgot my Wi Fi guest password. Is there a way for me to
Pearl, I forgot my Wi Fi guest password. Is there a way for me to rediscover that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I cannot connect to my Wi-Fi l. I cannot connect to my Wi-Fi
I cannot connect to my Wi-Fi for 2 days. Have rebooted many times. I am 70 yrs old and not very good at this. Help!!! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Have Wi-Fi password ATTdxZRTna. Not sure. Typed in Wi-Fi
Typed in Wi-Fi number and used my Amazon Password ***** Gerald1917 and we get incorect password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I want to get wi fi set up. Just wi fi 8n the house. 2.4gh
just want to connecif i can not greatwith computers… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
This is not a computer paobleml My Wi-Fi and phones are all
this is not a computer paobleml My Wi-Fi and phones are all down after a snow storm---my phone number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
NEED PASSWORD FORFLAM579STUB5100BAD. Wi fi. DON'T KNOW.
NEED PASSWORD ***** JA: What exactly are you having trouble accessing? Customer: wi fi JA: When did you last change your Wi-Fi password? Customer: dON'T KNOW JA: Have you connected to this Wi-Fi netwo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x