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Last night crome book froze up so whlile i was powerwasing 2…

Customer Question
Last night crome book...

Last night crome book froze up so whlile i was powerwasing 2 reset dsl kicked on . so now i cannot get back on as my e-mail name***@******.*** . what do i need 2 do 2 get back on 2 that name

Technician's Assistant: Are you logged into your email account on any other devices?

No only used that name 2 get on chrome book im a dinosaur donnot even have a cell phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No when i tried 2 get on they told me that someone else had that name an suggested the 1 i have now

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just i guess what do ineed 2 do incase this happens again

Submitted: 4 months ago.Category: Networking
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Answered in 13 hours by:
3/22/2018
Network Technician: Richard, Network Specialist replied 4 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

What is the message you get when you fail to access your account?

Please let me know

Thank you

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