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My internet speed is very low, does not allow me to to use…

Customer Question
My internet speed is...

My internet speed is very low, does not allow me to to use my fone service

Technician's Assistant: What device or product does this involve?

Com cast internet service

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It is an on going situation i checked with my phone service and they said internet service too slow only0.60

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Panasonic model kxtgda50

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Called vonage twice fixed the problem for a while and is now back

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

The assured me that the coneccion is so low that vonege can not perform with that speed

Submitted: 5 months ago.Category: Networking
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Answered in 5 hours by:
3/21/2018
Network Technician: Syseng, Computer Systems Engineer replied 5 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Occasionally memory errors occur in network devices that cause this type of problem. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your computer after the router/modem has completed start up and test to see if the issue is resolved.
Please let me know the result.

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Syseng
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Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
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