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My computer, not this one, will not allow me to connect to…

Customer Question
My computer, not this...

My computer, not this one, will not allow me to connect to the internet.

Technician's Assistant: Are you able to connect using an ethernet cable?

No, I have wifi

Technician's Assistant: Which lights are colored and/or blinking on your router?

All the correct ones. My husband uses the same modem and he's fine.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No, thanks.

Submitted: 3 months ago.Category: Networking
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Answered in 39 minutes by:
3/20/2018
Network Technician: Dan, Network Administrator replied 3 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,523
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell me the make and model of your computer please.

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Network Technician: Dan, Network Administrator replied 3 months ago

Please disregard the Premium Service popup. That is auto-generated.

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Network Technician: Dan, Network Administrator replied 3 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Category: Networking
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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