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Can we reset the password on our NetGear router? Don't know.

Customer Question
Can we reset the...

Can we reset the password ***** our NetGear router?

Technician's Assistant: When did you last change your Wi-Fi password?

Don't know

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

We are helping a friend. I don't know if this computer is connected wireless or with a cable.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

She purchased a new smart TV and we were trying to help her connect it to her wifi

Submitted: 4 months ago.Category: Networking
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Answered in 1 minute by:
3/20/2018
Network Technician: Jason Jones, Network Technician replied 4 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,266
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

Do you have any computers that are connected via cable or via a wireless connection?

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