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I keep losing my wifi connection. How can I check my network…

Customer Question
I keep losing my...

I keep losing my wifi connection. How can I check my network to see if there is a problem there?

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

All are blinking except the 2nd light which has a WAN/LAN label above it and a 2/4 number under it.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not that I know of now

Submitted: 1 month ago.Category: Networking
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Answered in 6 minutes by:
3/19/2018
Network Technician: Suhasini Velu,
 replied 1 month ago
Suhasini Velu
Category: Networking
Satisfied Customers: 517
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your router from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 1 month ago
OK, done.
Network Technician: Suhasini Velu,
 replied 1 month ago

Kindly mention the model number of your router.

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Customer reply replied 1 month ago
LUXUL ABR-4400
Network Technician: Suhasini Velu,
 replied 1 month ago

Let me open this for other experts.

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Network Technician: Sergil Cave, System Administrator replied 1 month ago
Sergil Cave
Sergil Cave, System Administrator
Category: Networking
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. When you followed the steps that Suhasini gave you did the WAN/LAN light come back on? If it didnt are you able to see your wireless network when trying to access it from your laptop or desktop computer?

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Network Technician: Sergil Cave, System Administrator replied 1 month ago

Also do you have anything plugged into the LAN ports on your LUXUL ABR-4400 router?

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Network Technician: Sergil Cave, System Administrator replied 1 month ago

Hello were you able to check those things for me?

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Customer reply replied 1 month ago
All lights are blinking now. I have the wireless router and boosters in the LAN ports.
Customer reply replied 1 month ago
The incoming internet service seems to be extreemly slow.
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Okay, is the wireless router from the Internet Service provider?

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Customer reply replied 1 month ago
No, the internet service provider is Hotwire, the router is a LUXUL ABR 4400.
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Ah okay, you stated that it was your wireless that was going in and out. Do you have anything hard-wired into the router? If you do are they able to get Internet? Also so I can get an idea of your setup, did Hotwire provide you with a modem or were they ones who supplied you with the LUXUL ABR 4400?

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Customer reply replied 1 month ago
I AM ABLE TO GET TO THE INTERNET RIGHT NOW BUT COULD LOSE IT ANYTIME. MY TV IS CONNECTED AND MY COMPUTER IS ON LINE.
HOTWIRE DID NOT SUPPLY A MODEM.
Customer reply replied 1 month ago
I AM NOT ABLE TO PRINT LARGE DOCUMENTS BECAUSE THE NETWORK DOESN'T SEEM TO FIND THE PRINTER. I CAN PRINT ONE PAGERS.
Network Technician: Sergil Cave, System Administrator replied 1 month ago

I am guessing that the printer is also hooked into the wireless network?

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Network Technician: Sergil Cave, System Administrator replied 1 month ago
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Customer reply replied 1 month ago
70.4Mbps download12.8
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Okay thank you. Are you running anything resource intensive when you lose Internet?

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Network Technician: Sergil Cave, System Administrator replied 1 month ago

Also do you have a lot of devices or people connecting into your wireless network?

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Customer reply replied 1 month ago
NO
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Okay, how frequently do you lose connection while connected to your wireless network? Are you in a particular place in the house when you lose Internet via wireless? Also are you able to connect to your Wireless router via a web browser?

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Customer reply replied 1 month ago
IT ISN'T CONSISTENT, SOMETIMES GOOD BUT SOMETIMES LOSE IT EVERY OFTEN. DOESN'T SEEM TO BE LOCATION RELATED.
Customer reply replied 1 month ago
I CAN CONNECT VIA WEB BROWSER.
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Okay great, reason I asked is there might be firmware for your wireless router that you can install that might fix the wireless issues. Just to confirm your wireless router is the LUXUL ABR 4400 or is it another brand?

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Customer reply replied 1 month ago
CORRECT
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Here is the latest firmware update for your LUXUL ABR 4400 with instructions --> https://www.luxul.com/support/firmware%20updates/xbr-4400.aspx

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Network Technician: Sergil Cave, System Administrator replied 1 month ago

Give it a try and let me know if you need further assistance with the instructions.

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Customer reply replied 1 month ago
OK, THANKS
Network Technician: Sergil Cave, System Administrator replied 1 month ago

Your welcome, I hope it helps!

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Network Technician: Sergil Cave, System Administrator replied 1 month ago

Hello, how did the firmware update for your LUXUL ABR 4400 go?

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