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I have had Norton Security protection for several years now.

Customer Question
I have had Norton...

I have had Norton Security protection for several years now. It,s on my old laptop but I thought I downloaded it to my new one here several weeks ago but I keep getting messages that says my computer is at risk. What happened?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have no idea, I<m 71 years old and not computer savy

Technician's Assistant: When did you last update your Norton Security?

Sometime in Jan of this year. Can,t remember the date

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just would like it on this computer like my old one is

Submitted: 4 months ago.Category: Networking
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Answered in 1 minute by:
3/19/2018
Network Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
I just had company come in, can we get back to this later?
Network Technician: Cody, Senior Systems Administrator replied 4 months ago

yes

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Customer reply replied 4 months ago
I am 71 am not tech savy so if you'll let me get back to you I would appreciate it.
Network Technician: Cody, Senior Systems Administrator replied 4 months ago

yes thats fine

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Customer reply replied 4 months ago
I just realized that I wasn't talking to Norton directly. Do not use my credit card number and any information I entered. I thought I could get a direct answer from Norton but I was switched to another site just so I would have to pay for the answer. This is what scammers do to people like me. I'm calling my credit card company to flag this site. I repeat, do not use any information I gave.
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