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My iPhone 8 cannot print to my hp photosmart printer.

Customer Question
My iPhone 8 cannot...

My iPhone 8 cannot print to my hp photosmart printer

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Have never it was working fine until I updated to my iPhone 8 a month ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Regarding my iPhone 8 I also cannot pair with my car which worked fine before

Submitted: 5 months ago.Category: Networking
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Answered in 2 hours by:
3/19/2018
Network Technician: Syseng, Computer Systems Engineer replied 5 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Please try the following to clear the error:

First, power down the router/modem that provides your wireless and Internet

access and unplug the power cord as well. Wait 3 minutes. Then plug in the

power cord on the router/modem and power up the device. Wait for the

router/modem to completely start up. Then do the same with your WiFi router

(if you have a separate WiFi router rather than a modem that provides both

routing and WiFi).

Next, perform a power reset on the printer as that will drain errors from

memory. Unplug the printer power cord and unplug all peripherals. Then leave

the printer for about 5 minutes to let all power drain. Then plug the

printer power cord into a wall socket (not a surge protector or power strip)

and then plug the printer back into all peripherals. Then power up the

printer and power down then power up your iPhone and confirm it is connected to WiFi, then test to see if the issue is resolved.

Please let me know the result.

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