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I have a HP Pavilion Lap Top and it is stuck in airplane…

Customer Question
I have a HP...

I have a HP Pavilion Lap Top and it is stuck in airplane mode and no other connections are shown

Technician's Assistant: Does your network appear in the Wi-Fi list on your Pavilion?

NO

Technician's Assistant: Which lights are solid and which are blinking on your router?

Wi-Fi does not appear, only airplane

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Internet and Ethernet light are blinking

Submitted: 3 months ago.Category: Networking
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Answered in 3 hours by:
3/18/2018
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,495
Experience: Information Technology Specialist
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Follow these steps please:

Click the Start menu icon button

Then open Settings (the gear icon)

On the Settings page click Network & Internet

From the menu on the left side of the page select Status

At the bottom of the page click

Network Reset

Reset Now

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Network Technician: Randy IT Tech, Network Administrator replied 3 months ago

did that work for you?

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Customer reply replied 3 months ago
Do not know yet
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago

okay, no problem. Let me know if you need anything.

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Customer reply replied 3 months ago
How can you connect if I don’t have internet connection
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago

That is only an automated optional service.

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Customer reply replied 3 months ago
No did not work
Customer reply replied 3 months ago
Air plane mode still on
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago
Try this next please.
Restart the machine such that you are looking at the login screen (but don't log in)
Hold down the Shift key and keep it down.
Click the Power icon in the lower right corner (far right) and from the menu select Restart.
Release the Shift key when you see the Choose an Option screen.
click Troubleshoot
click Reset this PC
click Keep my Files
select your user account and enter your password ***** prompted
and run the reset.
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Customer reply replied 3 months ago
I have all ready done that did not work either, that is when my friend said it’s bad in side
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago
That is possible.
You can use a USB wifi adapter.
I can get you a link to order one if you want.
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Customer reply replied 3 months ago
No I am not going to spend anymore on it, I’m done with HP, I have already spent over a $100.00 on it, but thanks!
Network Technician: Randy IT Tech, Network Administrator replied 3 months ago
Your Welcome!
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