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I cannot connect to wifi. Dont have access to an ethernet…

Customer Question
I cannot connect to...

I cannot connect to wifi

Technician's Assistant: Are you able to connect using an ethernet cable?

Dont have access to an ethernet jack but i would suspect yes since it seems to be a wireless issue

Technician's Assistant: Which lights are colored and/or blinking on your router?

The router is on the ceiling,10ft.,and i cannot see lights to verify.i can connect to this computer,obviously,and my phone and my android box,just not my other 2-1 laptop

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Only that i have spent the better part of the day trying to fix

Submitted: 1 month ago.Category: Networking
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
Fujitsu Lifebook T731---Win 7 Pro-----Intel Centrino Adapter---most of all reasons I got back describing the problem alluded to the adapter being the culprit
Answered in 8 hours by:
3/18/2018
Network Technician: Suhasini Velu,
 replied 1 month ago
Suhasini Velu
Category: Networking
Satisfied Customers: 512
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. Sorry for the delayed response I just now saw your question.
Before we proceed with any troubleshooting, please once shut down your computer and turn it back on.
Let me know when this is done.

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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
how can you remote connect if i can't get on wifi?
Customer reply replied 1 month ago
again,how can you remote connect if i don't have a wifi connection?
Customer reply replied 1 month ago
you have charged me twice,45 and 47 dollars and done absolutely nothing for me
why was i charged twice?
Network Technician: Russell H., Internet and LAN replied 1 month ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,230
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi - this is Expert Russell H. of JustAnswer.com. I will help you if you still need help with this network/WiFi problem. As for charges - I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

- As for the problem... if you have other devices that can use the WiFi connection just fine, e.g. a smartphone or another computer, or a tablet perhaps, then your 2-in-1 computer is at fault. But if none of the devices can connect to WiFi and internet, then the WiFi router box may be at fault.

I am assuming it is the 2-in-1 computer that has the problem. First, make sure that the firewall on the computer is not blocking the WiFi - not that it is very likely, but would be a basic cause of such a problem.

Second, if the 2-in-1 computer worked fine with WiFi recently, before this, and given that it is a Windows computer, you might need to do a System Restore on the 2-in-1 computer, back to that time when the 2-in-1 computer worked fine with Wireless. If you wish to take this path toward a fix for the problem, please Reply, let me know, and I will give you instructions in detail on how to proceed.

If the problem is different from what I have assumed, please Reply and let me know more details about the problem and the 2-in-1 computer, and I will advise and assist you further, toward a solution.

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Customer reply replied 1 month ago
i have already done everything you have suggested to no avail
since i have already paid for a remote connection i think that should be your next move
i have a wifi dongle hooked up
Network Technician: Russell H., Internet and LAN replied 1 month ago

OK... for Secure Remote assistance to help, your computer (the one with the problem!) will need to be connected to the internet... does it have such a connection?

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Customer reply replied 1 month ago
Russ,hello?
do you read my messages?
i said i have a wifi dongle
also have teamviewer 13
Network Technician: Russell H., Internet and LAN replied 1 month ago

OK. I am offering Remote Service now, in order to get the main WiFi adapter on the 2-in-1 working again.

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Network Technician: Russell H., Internet and LAN replied 1 month ago

I'm sorry, a bug in our system is somehow not allowing me to offer Secure Remote service myself. Can you initiate the request from your side, please?

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Customer reply replied 1 month ago
i can try
Customer reply replied 1 month ago
i need your id
Network Technician: Russell H., Internet and LAN replied 1 month ago

I do not have a copy of teamviewer, so I have no teamviewer ID. JustAnswer uses a different Secure Remote control system, called Elsinore.

I have to either offer Premium Service through the website, or have it requested, before I can use Elsinore, I regret to say.

Can you use the JustAnswer page's 'Request Premium Service' link?

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Customer reply replied 1 month ago
again,i have already stated that i already paid for the secure connection
check your records
i have been billed twice by your company and i dont know what the other charge is for
i am not going to be billed again
Network Technician: Russell H., Internet and LAN replied 1 month ago

I'm not sure what is going on and I have to refer your concern about billing - or being billed twice - to Customer Support at JustAnswer.com. I myself have no power to charge, or over charges, or I would help with that issue myself.

They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

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Customer reply replied 1 month ago
ok,i will go to customer support
but,if you check the stats from my chats you'll see i have already paid for a secure connection from the last agent who tried to help me
just go back or have your supervisor check
Network Technician: Russell H., Internet and LAN replied 1 month ago

I really don't see it, on the one page on the subject that I have access to - and this is what I see:

https://www.justanswer.com/computer-networking/b3kzy-cannot-connect-wifi-dont-access-ethernet.html

(I am heartily sorry this case has gotten scrambled up with 'issues'... I have reported the failure to post my offer of Secure Remote Assistance as a bug, by the way.)

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Customer reply replied 1 month ago
if you check my posts you will see that i requested remote assistance,after i did that,she charged me and left
you will see i got no response from my questions as to how remote would work without a wifi connection
and yet again i have stated that i have already paid for a secure connection but have not received it
Network Technician: Russell H., Internet and LAN replied 1 month ago

Yes, you requested it. But I am supposed to answer that with an 'offer', which I could not post for some reason.

Since you requested the use of teamviewer and I have no teamviewer program, I shall Opt Out now in favor of some other Expert who does have Teamviewer and can help with this problem. (This does not cut off your communications and I will continue to see, and be able to respond to, your further postings. It opens the case to other Experts, simply.)

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Customer reply replied 1 month ago
maybe by the time i get a solution to my problem i will be too old to know what to do with it
Network Technician: JJesus Perez Gonzale,
 replied 1 month ago
JJesus Perez Gonzale
Category: Networking
Satisfied Customers: 48
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, do you require further assistance?

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JJesus Perez Gonzale
JJesus Perez Gonzale
Category: Networking
Satisfied Customers: 48
48 Satisfied Customers
Experience: Level II Technician at 49erShops Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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