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My printer is giving me a jam message, but it's not jammed.

Customer Question
My printer is giving...

My printer is giving me a jam message, but it's not jammed.

Technician's Assistant: What's the brand and model of your printer?

HP Officejet 3830

Technician's Assistant: How long has this been going on with your OfficeJet?

Just today, since I tried to print on an envelope.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Pretty recently. Everything is fine.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. Except I also installed a new ink cartridge.

Submitted: 5 months ago.Category: Networking
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Answered in 7 hours by:
3/18/2018
Network Technician: Pete, Networking Engineer replied 5 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,614
Experience: CISCO Certified Networking Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 5 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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