Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Received a new modem today, when installing, I set up a WIFI…

Received a new modem...

Received a new modem today, when installing, I set up a WIFI account, (name and Password) in error. I do not have WIFI. Can you please cancel this so that I can set up the account as no WIFI. AS of this point I can get on the internet but have no Tel service.

Technician's Assistant: When did you last change your Wi-Fi password?

Did not have WIFI. Set up today in error, was supposed to be the name and password ***** the new modem.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

NO

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not at this time, I have been having issues with Voice mail and call log , they show up and disappear at various times. I will wait and see on that.

Show More
Show Less
Ask Your Own Networking Question
Answered in 13 minutes by:
3/17/2018
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 859
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. You would just need to log into the router and turn off wifi. Who is your Internet company?

Regards,

Sheri-Expert

Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 859
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified
Sheri and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
comcast

I see you accepted the system generated remote support offer. I just want to make sure you intended this and want remote support or if it was done in error. I would be happy to connect in and work on the problem. Reply and let me know and i can send you connection information. Otherwise, we can continue via messaging. Let me know so we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Networking Question

Please click the below link to join the remote session. There will be a chat box within the session that we can communicate in. Once you click the link, watch the download of Elsinore ScreenConnect and run it once downloaded. Keep an eye on the top or bottom of the screen for the notification once download is complete, depending on your browser.

Link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a45af101-b98f-4c2e-8baa-dbac306be3a3

Regards,

Sheri-Expert

Ask Your Own Networking Question

You are very welcome. I am glad I was able to help you turn off the wifi. It was my pleasure assisting you. Please feel free to request me in the future if you ever need assistance.

Regards,

Sheri-Expert

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sheri Your Own Question
Sheri
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 859
859 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

Sheri is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Still have problem with my Cisco SPA122 outgoing calls
Still have problem with my Cisco SPA122 outgoing calls giving fast busy tone any more suggestions to try… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
My ps4 is telling me to sign in but i no longer have access
my ps4 is telling me to sign in but i no longer have access to my old email … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Set my email in my I'm trying to login to my Roku account
set my email in my I'm trying to login to my Roku account setting up a brand new TV and I forgot my original password ***** I went on to change it and when I type that in it comes back saying that eit… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Just bought a Google Wifi point and it will not get internet
Just bought a Google Wifi point and it will not get internet access through my AT&T Modem/Router … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My centery link internet had an outage They sail i need to
my centery link internet had an outage They sail i need to reactivate the netgear modem model D6400 serial no. 4ED2647RA0236 MACB07FB9827701 SSID NETGEAR … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I have an internet box of the biggest one, she was supposed
hello, my name is ***** ***** have an internet box of the biggest one, she was supposed to send an internet signal to another device and she is not sending it, you can tell me why. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have devices that prefer a 2.4 internet connection. How do
I have devices that prefer a 2.4 internet connection. How do I know what my modem is? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a "server" network on a CPU which is connected by
I have a "server" network on a CPU which is connected by Ethernet and also wifi. How do I find out the password?… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My R6250 stopped connecting to the Internet. Power and Ethernet
My R6250 stopped connecting to the Internet. Power and Ethernet LED's are green solid and staying on. No LAN port LED's on but I can log into the configuration interface. Probably not a service provid… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Mac is connected to our wifi and internet, but nothing else
My Mac is connected to our wifi and internet, but nothing else can connect. The rokus, our phones, kindle fires, etc can't connect to the internet. I'm not sure what to do. The router is a netgear 340… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an Acer tablet - Iconia A3 - and cant get an internet
I have an Acer tablet - Iconia A3 - and can't get an internet or email connection. A message keeps coming up -Couldn't Finish - couldn't open connection to server! no matter what configuration I try. … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My AT&T 2wire modem is no longer available on my iphone. It
My AT&T 2wire modem is no longer available on my iphone. It works on the computer. The modem name is XXXXX XXXXX a password XXXXX with a security code WEP. All connections: power, ethernet wire, dsl l… read more
Drew
Drew
101 satisfied customers
I have a new Motorola SBG 6580 Docsis modem/router. It works
I have a new Motorola SBG 6580 Docsis modem/router. It works fine with computers straight away. I now am trying to connect to a new Asus TF700 tablet and it has connection authentication errors. THe t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am using a asus rt-n16 wireless routter to hook my computers
I am using a asus rt-n16 wireless routter to hook my computers to the internet isp earthlink. I had to change my earthlink password XXXXX now the router will not go to the internet. when i try to ente… read more
Andy Kalita
Andy Kalita
Clearing Systems Analyst
Vocational, Technical or Trade Scho
910 satisfied customers
A NUMBER OF YEARS AGO I TRANSFERRED MY DIALUP AOL ACCOUNT
A NUMBER OF YEARS AGO I TRANSFERRED MY DIALUP AOL ACCOUNT NAMED , , "[email protected]," TO A DSL SERVICE LINE WITH VERISON DURING A JOINT AOL- VERIZON PROMOTION. I HAVE BEEN PAYING VERIZON MONTHLY FOR… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am having some issues connecting my dsl modem to my wireless
I am having some issues connecting my dsl modem to my wireless router. I have the PPPOE setup in my modem settings, and then my Linksys wireless router acts as the DHCP server. I always thought that t… read more
networkdoc
networkdoc
Network Administrator
High School or GED
377 satisfied customers
My wife and I are both on a Comcast WIFI network (Netgear WIfi
My wife and I are both on a Comcast WIFI network (Netgear WIfi router), with my MAC desktop directly above her office. I am constantly being disconnected from the internet, on again/off again, while h… read more
Eric K.
Eric K.
Network Administrator
High School or GED
510 satisfied customers
cant get the handset to ring calls go throught computer have
can't get the handset to ring calls go throught computer have wifi phones using tiime warner cable with house phone still in service. do i need to cancel house phone first?… read more
Eddie Stevens
Eddie Stevens
Network Engineer
Bachelor\u0027s Degree
63 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x