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Thanks for using JustAnswer. I am happy to assist you with this issue. You would just need to log into the router and turn off wifi. Who is your Internet company?
I see you accepted the system generated remote support offer. I just want to make sure you intended this and want remote support or if it was done in error. I would be happy to connect in and work on the problem. Reply and let me know and i can send you connection information. Otherwise, we can continue via messaging. Let me know so we can go to the next step.
Please click the below link to join the remote session. There will be a chat box within the session that we can communicate in. Once you click the link, watch the download of Elsinore ScreenConnect and run it once downloaded. Keep an eye on the top or bottom of the screen for the notification once download is complete, depending on your browser.
You are very welcome. I am glad I was able to help you turn off the wifi. It was my pleasure assisting you. Please feel free to request me in the future if you ever need assistance.