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I can not setup account.I connected to wifi.I put all my…

Customer Question
I can not setup...

I can not setup account.I connected to wifi.I put all my information name address but taking me back to same step of setting account

Technician's Assistant: Are you able to connect using an ethernet cable?

No,There is no Ethernet connection beside downstair

Technician's Assistant: Which lights are colored and/or blinking on your router?

You net xfinity one

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Ok

Submitted: 4 months ago.Category: Networking
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Answered in 1 day by:
3/18/2018
Network Technician: Josh, Helpdesk replied 4 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Category: Networking
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