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Got signed up with Neat, did the downloads, and am connected…

Customer Question
Got signed up with...

Got signed up with Neat, did the downloads, and am connected to google. When I try to scan a document I am getting the "scanner not connected" message. Also how do I set up the 4 digit pass code on my scanner?

Technician's Assistant: Are you able to connect using an ethernet cable?

No, I just have the USB connection

Technician's Assistant: Which lights are colored and/or blinking on your router?

Router? Not connected to router

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Just the other. How do I set up 4 digit code on scanner. Thanks

Submitted: 5 months ago.Category: Networking
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Answered in 10 minutes by:
3/16/2018
Network Technician: Jins M. N., System Administrator replied 5 months ago
Jins M. N.
Jins M. N., System Administrator
Category: Networking
Satisfied Customers: 3,117
Experience: Ten plus years of working experience in the field of computers and networks. Familiar with windows and Linux networking.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you use the scanner with other softwares?

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Customer reply replied 5 months ago
Never mind. Please refund.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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