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Related Networking Questions
We have been using Alexa successfully for over a year, but
We have been using Alexa successfully for over a year, but when when I questioned it today, it said it was not being able to connect to the Internet and suggested I go to the Alexa app to find out wha… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I changed by cable and internet provider. Now Alexa cant
I changed by cable and internet provider. Now Alexa cant find my wifi. How do I access this. … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
How do I connect Alexa to a new WiFi. I just brought Alexa
i just brought Alexa north from our place in Florida and want to connect her to the WiFi here in New Hampshire house … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Certified Networking Engineer
Bachelor's Degree
940 satisfied customers
Echo not connecting to WiFi. I have pushed the setup button
Echo not connecting to WiFi. I have pushed the setup button at the bottom, but in only restarts and does not connect to WiFi. … read more
Fran
Fran
IT Consultant
Associate Degree
217 satisfied customers
We do not know how to connect to the set-up instructions for
We do not know how to connect to the set-up instructions for wifi for our Alexa app. PLEASE help us. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
144 satisfied customers
I cannot connect Alexa to my internet via westel router
I cannot connect Alexa to my internet via westel router model nr 327w. It will not recognize the password. Any suggestions? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
How do i connect my Alexa to the internet? I installed the
how do i connect my Alexa to the internet? I installed the app and don't know how to bring it up. I also connected the device, showing a circle of blue … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
296 satisfied customers
Story short...my Echo is not connected and I've lost the
Long story short...my Echo is not connected and I've lost the instructions about how to add the network and connect my Echo. Sigh. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We are having difficulty connecting to WiFi during the set
We are having difficulty connecting to WiFi during the set up process of alexa … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I just installed a new router and cannot get Alexa to
I just installed a new router and cannot get Alexa to connect to it. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
296 satisfied customers
Moved Alexa from one location to another. Cannot connect to
Moved Alexa from one location to another. Cannot connect to wi-fi in new location. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I just updated my home router and I can't get Alexa set up
I just updated my home router and I can't get Alexa set up for Wi-Fi. I have followed all the online instructions and when I connect to the Amazon DF8 I get 'not connected to the internet' but no touc… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot connect alexa to wi/fi ??? I am now with Spectrum.
I cannot connect alexa to wi/fi ??? JA: I'll do all I can to help. How long have you been dealing with this? Customer: I am now with Spectrum JA: Do you plan on doing the work yourself? Customer: I so… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I recently bought the Netgear Nighthawk X6S AC4000 Tri-Band
I recently bought the Netgear Nighthawk X6S AC4000 Tri-Band WiFi Router because we were having trouble connecting our old router to Alexa Echo Plus. This one is suppose to be compatible with Alexa. Ou… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I am trying to sync my amazon alexa to this wi-fi and she
I am trying to sync my amazon alexa to this wi-fi and she will not connect. She is telling me to up-date my router, and I need a 2.4 GHZ Wi-fi connection. Can you help. I have netgear model: D2200 D … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Alexa does not connect to internet. When I ask Alexa a
When I ask Alexa a question such as ,what is the weather today she says I can not connect to the internet something it used to do. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Actually I am trying to figure out what my wifi password is!
Hi! Actually I am trying to figure out what my wifi password *****! … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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