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No its router I have forgotten my router password. Can I…

Customer Question
No its router I...

No its router I have forgotten my router password. Can I find it or do I have to reset everything

Technician's Assistant: When did you last change your Wi-Fi password?

When I installed it about 12-18 months ago

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes I am currently connected by Mac PC and iPhone but wish to connect a new printer

Submitted: 4 months ago.Category: Networking
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Answered in 5 minutes by:
3/16/2018
Network Technician: Jason Jones, Network Technician replied 4 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,236
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

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Network Technician: Jason Jones, Network Technician replied 4 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Customer reply replied 4 months ago
Why do you need to connect to my computer?
Network Technician: Jason Jones, Network Technician replied 4 months ago

Generally speaking, most people prefer that option. If you don't want me to remotely connect and fix this for you, that is okay.

May I ask for the brand and model name of your router?

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Customer reply replied 4 months ago
ASUS DSL-AC68U
Network Technician: Jason Jones, Network Technician replied 4 months ago

Thank you for your response.

On a computer that is connected to the router, perform the steps below:
- Click the following link: http://192.168.1.1
Username: admin
Password: admin
- Click the Wireless settings link

Your network name and password ***** listed on that page.

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.

Did that work for you?

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Network Technician: Jason Jones, Network Technician replied 4 months ago

Were you able to sign into the router configuration page with the default admin password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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