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I need to connect my laptop to a wireless router.. I get…

Customer Question
I need to connect...

I need to connect my laptop to a wireless router.. I get Error 651 as a message . Can you p,ease help ? Sorry Gateway laptop

Technician's Assistant: What's the model and Operating System (OS) of your Gateway?

Windows 7 Intel core15

Technician's Assistant: What have you tried so far with your Gateway? Have you installed any updates recently?

Just moved here

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Used to connect with a router and a cord

Submitted: 5 months ago.Category: Networking
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Answered in 2 hours by:
3/16/2018
Network Technician: Sergil Cave, System Administrator replied 5 months ago
Sergil Cave
Sergil Cave, System Administrator
Category: Networking
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. Please try the following steps when you get the opportunity:

1. Click on the Start button (located on the lower left hand side of your screen)

2. Choose Run

3. When the run window comes up, type in the following --> cmd and then hit ENTER on your keyboard

4. A black window will come up, when it does, type in the following --> netsh int ip reset reset.log

5. Let the command run and then after it is done, restart the computer

6. Once the computer restarts, give it a try again. If you are still having issues, please let me know and we can try some other steps.

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Network Technician: Sergil Cave, System Administrator replied 5 months ago

I will be online until about 11pm EST and will return at 8am EST tomorrow if you still need further assistance.

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