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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I just bought your next gen ac WiFi extender and it is when

Customer Question

I just bought your next gen ac WiFi extender and it is green when I plug in then I try to connect to my WiFi and I get amber color not green
JA: Are you able to connect using an ethernet cable?
Customer: I don’t know how to do that can u help
JA: Which lights are colored and/or blinking on your router?
Customer: Orange blinking
JA: Anything else you want the Network Expert to know before I connect you?
Customer: It was blinking green b4 I came upstairs to place it
Submitted: 8 months ago.
Category: Networking
Expert:  Jason Jones replied 8 months ago.

Hello,
I look forward to helping you today.

May I ask for the brand and model name of the WiFi Extender and your wireless modem/router?

I will be standing by, looking forward to your response.
Thank you,
Jason

Customer: replied 8 months ago.
Linksys
Expert:  Jason Jones replied 8 months ago.

You have given me a brand name of the extender or the modem/router?

Customer: replied 8 months ago.
No
Customer: replied 8 months ago.
Are you going to help me
Expert:  Jason Jones replied 8 months ago.

I asked for the brand and model names of the extender and the router. You gave me the brand name of something.

May I ask for the brand and model name of the WiFi Extender and your wireless modem/router?

Customer: replied 8 months ago.
Link system
Customer: replied 8 months ago.
I sent it 2x
Expert:  Jason Jones replied 8 months ago.

Linksys is not the brand and model name of anything. Is LINKSYS the brand name of both the extender and the router?

Customer: replied 8 months ago.
Both linksys extender model is ac1900
Expert:  Jason Jones replied 8 months ago.

Thank you. What is the model name of the Linksys router?

Customer: replied 8 months ago.
Se1500
Expert:  Jason Jones replied 8 months ago.

How are you trying to connect the extender? Are you using the WPS Push Button method?

Customer: replied 8 months ago.
No through wifi
Expert:  Jason Jones replied 8 months ago.

I know it's wifi. Let me ask in a different way. "How" are you trying to connect the device wireless?

Customer: replied 8 months ago.
I was trying to WiFi protected setup
Expert:  Jason Jones replied 8 months ago.

Okay. What did you do? Which process did you follow?

Customer: replied 8 months ago.
Let me check I lost power now
Expert:  Jason Jones replied 8 months ago.

Okay, thank you.