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I have the appletv 4th generation & just recently a box

I have the appletv...

I have the appletv 4th generation & just recently a box appeared on the screen that says Video Id, buffer health, etc & it only shows up on UTube. How do I get rid of it

Technician's Assistant: What device or product does this involve?

Apple connected to my tv

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

4th generation I really don't know

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

About a week, I've tried unplugging but that's it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I guess not

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Answered in 6 hours by:
3/16/2018
Eric Ewing
Eric Ewing, IT Pro
Category: Networking
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Hi! I'm Eric, a networking pro who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Good evening! While watching a video, pause the video and scroll over to "More Options" then scroll over the "Stats for nerds" and select that. Doing this should disable the stats pop up.

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Customer reply replied 4 months ago
Oh thank you sooooooooo much.......... I play pool & love to watch all the games on utube & that box was always over
one of the pockets. I've been stressing over this for 2 weeks now. Thank you so muchPatti

I'm so happy to hear that worked to resolve your issue!

Eric Ewing
Eric Ewing, IT Pro
Category: Networking
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
Verified
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