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Will not stay connected to WiFi. Wireless to tablet, usb to…

Will not stay connected...

Will not stay connected to WiFi

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless to tablet, usb to computer

Technician's Assistant: When did you last update the printer driver software?

Never

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Answered in 5 minutes by:
3/14/2018
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Customer reply replied 4 months ago
Cannon ts9020

May I know what is the operating system of the computer? is it a Windows 10/8/7 or Mac OSx?

Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
Karthik and 87 other Networking Specialists are ready to help you
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Customer reply replied 4 months ago
Windows 10

Let me take care of this issue by taking a secure remote access using secure remote connect. Now could you please click on the given below link: http://www.justanswer.com/remotedesktop/join.aspx?Session=e963f1d7-8253-4497-b0a8-f5083d3edb95

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Karthik
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
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