Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I HAVE 2 TOSHIBA 55" CHROME CAST TVS. OVER THE WEEKEND,

Customer Question
I HAVE 2 TOSHIBA...

I HAVE 2 TOSHIBA 55" CHROME CAST TVS. OVER THE WEEKEND, POSSIBLY IN CONJUNCTION WITH THE TIME CHANGE I LOST MY 2.4 WIFI AND THE TV'S WENT INTO RESET

Technician's Assistant: Who makes your router?

.ITS AN ATT UVERSE. I DIDNT FINISH HIT THE SEND BUTTON BY MISTAKE. WE MANAGED TO GET THE TVS TO SIGN BACK ONTO THE MODEM AND WE CAN CAST FROM A SMART PHONE TO THEM BUT THE GOOGLE CHROME ON MY LAPTOP DOESNT SEE THE TVS

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

IVE SPOKEN TO GOOGLE NO HELP ATT CAME OUT AND FIXED THE WIFI

Submitted: 1 month ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 2 minutes by:
3/14/2018
Network Technician: Nathan, System Administrator replied 1 month ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 29,028
Experience: IT systems admin, network installer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Please unplug power to the tvs, and the modem/router, for at least 5 minutes

during this time, reboot the computer as well,

replug the modem, wait a few minutes, then the tv, then try again and let me know the results please.

Ask Your Own Networking Question
Customer reply replied 1 month ago
nathan we have done this multiple times and it has made no difference. the wifi sees the tvs and we can cast from a smart phone but chrome on my laptop says "no cast devices found" spo the problem im told is that the tvs have lost their connection to chrome or its a chrome problem. I have had an ATT tech out and spent 3 hours on the phone with google to no avail. i fell for the JUst answer come on online and out of desparation thought id give it a try
Network Technician: Nathan, System Administrator replied 1 month ago

When Att came out, did they replace the router?

Ask Your Own Networking Question
Customer reply replied 1 month ago
NO IM NOT SPENDING ANOTHER DOLLAR
Network Technician: Nathan, System Administrator replied 1 month ago

I’m have not asked for anything else.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

You have paid the full agreed upon fees (5 to ask your question + balance/total upon speaking with me here) noted on the payment page when posting your question for this chat support.

Ask Your Own Networking Question
Customer reply replied 1 month ago
THEY DID NOT NEED TO REPLACE THE ROUTER WE HAD A BAD WIRE TO THE BOX THAT CONTROLS THE 2.4 WI FI
Network Technician: Nathan, System Administrator replied 1 month ago

The box that controls the wifi is the router, that is why I was asking.

Ask Your Own Networking Question
Customer reply replied 1 month ago
I UNDERSTAND COMPLETELY. THERE WAS NOTHING WRONG WITH THE ROUTER
Customer reply replied 1 month ago
IM COMMUNICATING WITH YOU ON IT NOW
Customer reply replied 1 month ago
AS I SAID BEFORE THE WIFI SEES THE TVS....CHROME DOESNT
Customer reply replied 1 month ago
I CAN CAST THROUGH THE WIFI WITH MY PHONE NO PROBLEM
ALSO WE HAVE TRIED 3 LAPTOPS AND NONE OF THEM WORK THROUGH THIS PROBLEM SO ITS NOT A LAPTOP PROBLEM
Network Technician: Nathan, System Administrator replied 1 month ago

When you go into the tv setup, does it show as connected to the 2.4 network still (assuming that is also what your phones/laptops are o), as opposed to a 5ghz network

Ask Your Own Networking Question
Customer reply replied 1 month ago
THE TVS SHOW CONNECTED TO THE 2.4 ...THE 2.4 SHOWS THE TVS CONNECTED AND WE HAVE TRIED THE LAPTOPS ON BOTH THE 2.4 AND THE 5.0 ALTHOUGH BEFORE THIS BREAKDOWN OCCURRED THE TVS WORKED FLAWLESSLY FOR 6 MONTHS IN CONJUNCTION WITH THE LAPTOP AND THE LAPTOP WAS ALWAYS ON THE 5.0
Customer reply replied 1 month ago
I SUSPECT THERE IS SOMETHING IN THE TV SETUP THAT IS MISSING THAT LETS THEM SHOW UP TO CHROME BUT
IM NOT ABLE TO FIND IT
Customer reply replied 1 month ago
IT HAS BEEN 22 MINUTES SINCE YOUR LAST MESSAGE TO ME AND 17 MINUTES SINCE i REPLIED...ARE YOU STILL WORKING THIS CASE? DO I NEED TO GO ELSEWHERE?
Network Technician: Nathan, System Administrator replied 1 month ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

There is no setting on the tv that would cause this issue, nor one that would happen to 2 separate tvs simultaneously, this would be a router issue.

When att came out, they may have changed a setting, updated the router firmware, etc.

You can go into the router setup yourself and make sure that "network separation" or mac filtering is not turned on,

as well as making sure that both UPNP and NAT are enabled.

Ask Your Own Networking Question
Customer reply replied 1 month ago
TO THE BEST OF MY KNOWLEDGE ATT TECH MADE NO CHANGES TO THE WIFI THE PROBLEM WAS A WIRE TO THE 2.4 HAD TO BE REFRESHED. ALL DONE OUTSIDE AT THE BOX. HOW DO I ACCESS THE MODEM SET UP TO CHECK THE THINGS YOU SUGGEST?
Network Technician: Nathan, System Administrator replied 1 month ago

That really varies depending on the make/model of the router, and if it is att provided equipment, they should do it for you.

Ask Your Own Networking Question
Customer reply replied 1 month ago
IT IS ATT PROVIDED EQUIPMENT. SO IS THAT YOUR ANSWER?
Network Technician: Nathan, System Administrator replied 1 month ago

Then you'll need to have att back out to check/change those settings on the router, or more likely the router needs to be replaced at this point.

Ask Your Own Networking Question
Customer reply replied 1 month ago
IM ON HOLD WITH ATT NOW
Network Technician: Nathan, System Administrator replied 1 month ago

Okay

Ask Your Own Networking Question
Customer reply replied 1 month ago
THE NETWORK SEPARATOR IS ON
ATT ADVISES THAT THE UPNP AND NAT FUNCTIONS ARE ALLOCATED TO ALLOW ME TO RUN A SECOND ROUTER OF MY OWN AND ARE NOT SUPPORTED WITH MY ROUTER WHICH MEANS THEY WERE HERE BEFORE THE PROBLEM BEGAN AND DONT NEED TO BE NOW
Network Technician: Nathan, System Administrator replied 1 month ago

The network separator is part of the problem, if that is on then you could not communicate between the devices. Something they are telling you here is either not correct, or they changed something else that they aren't admitting to. So either they need to change these, replace the router, or you need to buy a new router of your own to use in place of (behind) theirs.

Ask Your Own Networking Question
Customer reply replied 1 month ago
IM SORRY I SAID THE NETWORK SEPARATOR IS ON AND IT IS NOT. I READ THEM YOUR INSTRUCTIONS AND THEY CAME BACK AND SAID THAT WAS OFF AND AS I SAID THEY DO NOT SUPPORT THE OTHER 2 SETTINGS
Network Technician: Nathan, System Administrator replied 1 month ago

They changed something at some point here. They may not be disclosing everything to you, and they may have done a firmware update on the router that changed compatibility or router settings. There is no other reason that 2 separate devices would stop working. If it was a tv issue, then it would not have happened to both of them at the same time.

You can try going into the tv settings menu and factory resetting the tv, then try the wifi setup again from there.

Beyond that, its either trusting att to resolve something that is unlikely they will handle successfully, or getting your own router so you can manage it yourself.

Ask Your Own Networking Question
Customer reply replied 1 month ago
NONE OF THOSE SUGGESTIONS ARE OF ANY USE TO ME. IM NOT GOING TO BUY A SECOND ROUTER WHEN IVE NEVER NEEDED ONE BEFORE AND THE WIFI IS OBVIOULSY WORKING CORRECTLY BECAUSE IT SEES EVERYTHING CONNECTED THROUGH IT AND THE CAST WORKS ACROSS IT THROUGH THE ANDROID JUST NOT THE LAPTOP..
IM GLAD THIS ONLY COST $5 BECAUSE IT WASNT WORTH ANYMORE. BE GLAD THAT I OPTED OUT OF THE SERVICE SURVEY BEFORE YOU GOT ONLINE.
Network Technician: Nathan, System Administrator replied 1 month ago
This was not and never was 5. That was just to post your question not the total to which you agreed on the payment page.
Ask Your Own Networking Question
Was this answer helpful?
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
Need password for Linsksys wi fi. Never got one. Model
need password ***** Linsksys wi fi JA: When did you last change your Wi-Fi password? Customer: never got one JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
Can't connect to my Wi-Fi,on the last part of filing.. Can I
Can't connect to my Wi-Fi,on the last part of filing … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
I change my wi-fi password, and I was not able to connect
I change my wi-fi password, and I was not able to connect again … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
St to wifi because I do not remember my wi fi password.
st to wifi because I do not remember my wi fi password … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Authentication problem wi-fi. Have no Ethernet cable. This
Authentication problem wi-fi JA: Are you able to connect using an ethernet cable? Customer: Have no Ethernet cable JA: Which lights are colored and/or blinking on your router? Customer: this is a cell… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
Wi-Fi says no internet, secured. No I'm not. I've got a
I've got a Netgear Wi-Fi range extender everything was working on all of my cute computers except for my laptop until Sunday and then Sunday my laptop was working and my other ones weren't … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
Unable to connect to WI Fi. Will not accept password as
yes will not accept password ***** printed on Telstra card … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
It is not my computer it is my Wi- It is the wi-fi
It is the wi-fi connection to my android phone and my Kindle fire. I have put the password ***** several times and comes authorization problem the wi-fi on my computer is fine … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I am unable to get Wi-Fi. It works fine on my IPad but not
I am unable to get Wi-Fi . It works fine on my IPad but not on my I phone. endless spinning circle … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I cannot connect to my company wi-fi network. I select the
i cannot connect to my company wi-fi network. I select the network and it jumps up and down wont request a password … read more
Cris
Cris
60 satisfied customers
It will not connect with the network via wi-fi. Netflix -
no. I have only tried unplugging the tv and plugging it back in. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
62 satisfied customers
How do i get my wi fi password. Trying to get wi fi onto my
trying to get wi fi onto my phone i know the number but forget the password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
My Wi-Fi on my Samsung TV is saying I need permission to or
My Wi-Fi on my Samsung TV is saying I need permission to or my my Wi-Fi on my tablet says my smart Samsung TV is out it's saying I need permission to get the Wi-Fi transfer to it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I cannot connect to my Wi-Fi l. I cannot connect to my Wi-Fi
I cannot connect to my Wi-Fi for 2 days. Have rebooted many times. I am 70 yrs old and not very good at this. Help!!! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Have Wi-Fi password ATTdxZRTna. Not sure. Typed in Wi-Fi
Typed in Wi-Fi number and used my Amazon Password ***** Gerald1917 and we get incorect password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I want to get wi fi set up. Just wi fi 8n the house. 2.4gh
just want to connecif i can not greatwith computers… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
This is not a computer paobleml My Wi-Fi and phones are all
this is not a computer paobleml My Wi-Fi and phones are all down after a snow storm---my phone number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
NEED PASSWORD FORFLAM579STUB5100BAD. Wi fi. DON'T KNOW.
NEED PASSWORD ***** JA: What exactly are you having trouble accessing? Customer: wi fi JA: When did you last change your Wi-Fi password? Customer: dON'T KNOW JA: Have you connected to this Wi-Fi netwo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x