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How do I connect Britbox to Apple TV. Brand new 4K. No I…

Customer Question
How do I connect...

How do I connect Britbox to Apple TV.

Technician's Assistant: What Apple model do you have? How old is it?

Brand new 4K

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No I just can’t find the Britbox icon

Technician's Assistant: How long has this been an issue with your Apple? What happened right before this?

I just connected it for the first time

Submitted: 5 months ago.Category: Networking
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Customer reply replied 5 months ago
Are you there?
Answered in 6 hours by:
3/13/2018
Network Technician: Pete, Networking Engineer replied 5 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,629
Experience: CISCO Certified Networking Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 5 months ago

Hi Allan,

You will need to download the Britbox app from the App Store:

https://itunes.apple.com/us/app/britbox-by-bbc-itv/id1206838907?mt=8

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

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Pete.

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Customer reply replied 5 months ago
I already had downloaded the app onto my computer, which set up a password ***** is working well on the iMac. Then, I tried to find the app on my Samsung smart tv and it was not on their list of streaming services. So, I went to their App Store connection and hit the Britbox icon. It was the same one I had visited on the web, but I hit download and it did indeed put the icon on the tv. However, it had set up a new account and asked for a new password. There was no option to sign in as a user. Now, I fear, I have 2 accounts at Britbox with 2 separate passwords. I have written them, but no response to date. Any way to fix this and have one account with one password?
Customer reply replied 5 months ago
Please let me know if you received this
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